Cannot install AutoCad 2018 Windows 10 64bit

[Anonymous]

2017/9/7:23:45:38 lukej LAPTOP-H52OTR0Q === Setup started on LAPTOP-H52OTR0Q by lukej ===
2017/9/7:23:45:38 lukej LAPTOP-H52OTR0Q Path_Length: 158
2017/9/7:23:45:38 lukej LAPTOP-H52OTR0Q Current Directory C:\Autodesk\AutoCAD_2018_English_Win_32_64bit_Trial_en-us
2017/9/7:23:45:38 lukej LAPTOP-H52OTR0Q Launch
2017/9/7:23:45:38 lukej LAPTOP-H52OTR0Q CommandLine /PK 001J1 /SN xxx-xxxxxxxx /akamai /sid SESSION_ID /skipEULA /student /url "http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/AutoCAD_201..."
2017/9/7:23:45:38 lukej LAPTOP-H52OTR0Q Path_Length: 158
2017/9/7:23:45:38 lukej LAPTOP-H52OTR0Q Current Directory C:\Users\lukej\AppData\Local\Temp\_AI39B7.tmp
2017/9/7:23:47:02 lukej LAPTOP-H52OTR0Q === Setup ended ===

2017/9/7:23:45:40 lukej LAPTOP-H52OTR0Q === Setup started on LAPTOP-H52OTR0Q by lukej ===
2017/9/7:23:45:40 lukej LAPTOP-H52OTR0Q Path_Length: 158
2017/9/7:23:45:40 lukej LAPTOP-H52OTR0Q Current Directory C:\Users\lukej\AppData\Local\Temp\_AI39B7.tmp
2017/9/7:23:45:40 lukej LAPTOP-H52OTR0Q Launch
2017/9/7:23:45:41 lukej LAPTOP-H52OTR0Q Download Play SETUPMARKER http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:45:42 lukej LAPTOP-H52OTR0Q Download Complete SETUPMARKER http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:45:43 lukej LAPTOP-H52OTR0Q Download Play SETUP_CONFIG http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:47:00 lukej LAPTOP-H52OTR0Q Download Complete SETUP_CONFIG http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:47:00 lukej LAPTOP-H52OTR0Q Install CustomCallback Info Invoking custom callback for details: [SETUP] CB_FUNC=CustomPlatformCheck CB_SOURCE=C:\Users\lukej\AppData\Local\Temp\_AI39B7.tmp\Setup\AcSetup.dll
2017/9/7:23:47:00 lukej LAPTOP-H52OTR0Q Install CustomCallback Info Custom callback response: Status=0 SUCCECSS Title= Message= URLTitle= URLLink=
2017/9/7:23:47:03 lukej LAPTOP-H52OTR0Q PageOpen LaunchDialog
2017/9/7:23:47:49 lukej LAPTOP-H52OTR0Q PageOpen LicenseDialog
2017/9/7:23:47:49 lukej LAPTOP-H52OTR0Q PageOpen ProductInfoDialog
2017/9/7:23:47:49 lukej LAPTOP-H52OTR0Q PageOpen ProductSelectionDialog2
2017/9/7:23:48:08 lukej LAPTOP-H52OTR0Q PageOpen FullProgressDialog
2017/9/7:23:48:09 lukej LAPTOP-H52OTR0Q Download Play STARTMARKER http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:48:10 lukej LAPTOP-H52OTR0Q Download Complete STARTMARKER http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:48:10 lukej LAPTOP-H52OTR0Q Download Play VCREDIST2008SP1X86 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:48:13 lukej LAPTOP-H52OTR0Q Download Complete VCREDIST2008SP1X86 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:48:13 lukej LAPTOP-H52OTR0Q Installing Microsoft Visual C++ 2008 SP1 Redistributable (x86): "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\x86\VCRedist\2008SP1\vcredist_x86.exe" /q
2017/9/7:23:48:38 lukej LAPTOP-H52OTR0Q Microsoft Visual C++ 2008 SP1 Redistributable (x86) return code: 0
2017/9/7:23:48:38 lukej LAPTOP-H52OTR0Q Install Microsoft Visual C++ 2008 SP1 Redistributable (x86) Succeeded
2017/9/7:23:48:38 lukej LAPTOP-H52OTR0Q Download Play VCREDIST2008SP1X64 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:48:40 lukej LAPTOP-H52OTR0Q Download Complete VCREDIST2008SP1X64 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:48:40 lukej LAPTOP-H52OTR0Q Installing Microsoft Visual C++ 2008 SP1 Redistributable (x64): "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\x64\VCRedist\2008SP1\vcredist_x64.exe" /q
2017/9/7:23:48:57 lukej LAPTOP-H52OTR0Q Microsoft Visual C++ 2008 SP1 Redistributable (x64) return code: 0
2017/9/7:23:48:57 lukej LAPTOP-H52OTR0Q Install Microsoft Visual C++ 2008 SP1 Redistributable (x64) Succeeded
2017/9/7:23:48:58 lukej LAPTOP-H52OTR0Q Download Play VCREDIST2010SP1X86 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:49:00 lukej LAPTOP-H52OTR0Q Download Complete VCREDIST2010SP1X86 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:49:00 lukej LAPTOP-H52OTR0Q Installing Microsoft Visual C++ 2010 SP1 Redistributable (x86): "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\x86\VCRedist\2010SP1\vcredist_x86.exe" /q /norestart /l C:\Users\lukej\AppData\Local\Temp\vcredist_x86_2010.log
2017/9/7:23:49:13 lukej LAPTOP-H52OTR0Q Microsoft Visual C++ 2010 SP1 Redistributable (x86) return code: 0
2017/9/7:23:49:13 lukej LAPTOP-H52OTR0Q Install Microsoft Visual C++ 2010 SP1 Redistributable (x86) Succeeded
2017/9/7:23:49:13 lukej LAPTOP-H52OTR0Q Download Play VCREDIST2010SP1X64 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:49:16 lukej LAPTOP-H52OTR0Q Download Complete VCREDIST2010SP1X64 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:49:16 lukej LAPTOP-H52OTR0Q Installing Microsoft Visual C++ 2010 SP1 Redistributable (x64): "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\x64\VCRedist\2010SP1\vcredist_x64.exe" /q /norestart /l C:\Users\lukej\AppData\Local\Temp\vcredist_x64_2010.log
2017/9/7:23:49:30 lukej LAPTOP-H52OTR0Q Microsoft Visual C++ 2010 SP1 Redistributable (x64) return code: 0
2017/9/7:23:49:30 lukej LAPTOP-H52OTR0Q Install Microsoft Visual C++ 2010 SP1 Redistributable (x64) Succeeded
2017/9/7:23:49:31 lukej LAPTOP-H52OTR0Q Download Play VCREDIST2012X86UPD4 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:49:35 lukej LAPTOP-H52OTR0Q Download Complete VCREDIST2012X86UPD4 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:49:35 lukej LAPTOP-H52OTR0Q Installing Microsoft Visual C++ 2012 Redistributable (x86) Update 4: "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\x86\VCRedist\2012UPD4\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\lukej\AppData\Local\Temp\vcredist_x86_2012_UPD4.log
2017/9/7:23:49:42 lukej LAPTOP-H52OTR0Q Microsoft Visual C++ 2012 Redistributable (x86) Update 4 return code: 0
2017/9/7:23:49:42 lukej LAPTOP-H52OTR0Q Install Microsoft Visual C++ 2012 Redistributable (x86) Update 4 Succeeded
2017/9/7:23:49:42 lukej LAPTOP-H52OTR0Q Download Play VCREDIST2012X64UPD4 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:49:47 lukej LAPTOP-H52OTR0Q Download Complete VCREDIST2012X64UPD4 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:49:47 lukej LAPTOP-H52OTR0Q Installing Microsoft Visual C++ 2012 Redistributable (x64) Update 4: "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\x64\VCRedist\2012UPD4\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\lukej\AppData\Local\Temp\vcredist_x64_2012_UPD4.log
2017/9/7:23:49:55 lukej LAPTOP-H52OTR0Q Microsoft Visual C++ 2012 Redistributable (x64) Update 4 return code: 0
2017/9/7:23:49:55 lukej LAPTOP-H52OTR0Q Install Microsoft Visual C++ 2012 Redistributable (x64) Update 4 Succeeded
2017/9/7:23:49:55 lukej LAPTOP-H52OTR0Q Download Play UCRT http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:49:59 lukej LAPTOP-H52OTR0Q Download Complete UCRT http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:50:00 lukej LAPTOP-H52OTR0Q Installing Universal C Runtime (KB3118401): "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\ucrt\AdUcrtInstaller.exe" /S
2017/9/7:23:50:01 lukej LAPTOP-H52OTR0Q Universal C Runtime (KB3118401) return code: 0
2017/9/7:23:50:01 lukej LAPTOP-H52OTR0Q Install Universal C Runtime (KB3118401) Succeeded
2017/9/7:23:50:01 lukej LAPTOP-H52OTR0Q Download Play VCREDIST2015X86 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:50:10 lukej LAPTOP-H52OTR0Q Download Complete VCREDIST2015X86 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:50:10 lukej LAPTOP-H52OTR0Q Installing Microsoft Visual C++ 2015 Redistributable (x86): "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\x86\VCRedist\2015\vcredist_x86.exe" /install /quiet /norestart /log C:\Users\lukej\AppData\Local\Temp\vcredist_x86_2015.log
2017/9/7:23:50:17 lukej LAPTOP-H52OTR0Q Microsoft Visual C++ 2015 Redistributable (x86) return code: 0
2017/9/7:23:50:17 lukej LAPTOP-H52OTR0Q Install Microsoft Visual C++ 2015 Redistributable (x86) Succeeded
2017/9/7:23:50:18 lukej LAPTOP-H52OTR0Q Download Play VCREDIST2015X64 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:50:26 lukej LAPTOP-H52OTR0Q Download Complete VCREDIST2015X64 http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:50:26 lukej LAPTOP-H52OTR0Q Installing Microsoft Visual C++ 2015 Redistributable (x64): "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\x64\VCRedist\2015\vcredist_x64.exe" /install /quiet /norestart /log C:\Users\lukej\AppData\Local\Temp\vcredist_x64_2015.log
2017/9/7:23:50:33 lukej LAPTOP-H52OTR0Q Microsoft Visual C++ 2015 Redistributable (x64) return code: 0
2017/9/7:23:50:33 lukej LAPTOP-H52OTR0Q Install Microsoft Visual C++ 2015 Redistributable (x64) Succeeded
2017/9/7:23:50:33 lukej LAPTOP-H52OTR0Q Download Play DIRECTX http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:50:37 lukej LAPTOP-H52OTR0Q Download Complete DIRECTX http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:50:37 lukej LAPTOP-H52OTR0Q Installing DirectX Runtime: "C:\Autodesk\WI\Autodesk AutoCAD 2018\3rdParty\DirectX\DXSETUP.exe" /silent
2017/9/7:23:51:00 lukej LAPTOP-H52OTR0Q DirectX Runtime return code: 0
2017/9/7:23:51:00 lukej LAPTOP-H52OTR0Q Install DirectX Runtime Succeeded
2017/9/7:23:51:00 lukej LAPTOP-H52OTR0Q Download Play CM http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:53:12 lukej LAPTOP-H52OTR0Q Download Aborted CM http://edutrial.autodesk.com/NET18SWDLD/2018/ACD/D7AC923A-BC24-471F-ABC1-E578C6B5D699/WI/{13EDBFB0-2...
2017/9/7:23:53:12 lukej LAPTOP-H52OTR0Q Install Autodesk Material Library 2018 Failed Download Failed, Installation aborted, Result=1603
2017/9/7:23:53:12 lukej LAPTOP-H52OTR0Q Rollback DirectX Runtime Failed Failure is ignored, Result=1619
2017/9/7:23:53:13 lukej LAPTOP-H52OTR0Q Rollback Microsoft Visual C++ 2015 Redistributable (x64) Failed Failure is ignored, Result=1619
2017/9/7:23:53:13 lukej LAPTOP-H52OTR0Q Rollback Microsoft Visual C++ 2015 Redistributable (x86) Failed Failure is ignored, Result=1619
2017/9/7:23:53:13 lukej LAPTOP-H52OTR0Q Rollback Microsoft Visual C++ 2012 Redistributable (x64) Update 4 Failed Failure is ignored, Result=1619
2017/9/7:23:53:14 lukej LAPTOP-H52OTR0Q Rollback Microsoft Visual C++ 2012 Redistributable (x86) Update 4 Failed Failure is ignored, Result=1619
2017/9/7:23:53:14 lukej LAPTOP-H52OTR0Q Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x64) Failed Installation aborted, Result=1619
2017/9/7:23:53:14 lukej LAPTOP-H52OTR0Q Rollback Microsoft Visual C++ 2010 SP1 Redistributable (x86) Failed Installation aborted, Result=1619

[wongam]

Hi @Anonymous,

Welcome to Autodesk Community!

Do you see any error message? If yes please provide screenshot.

Besides, are you using student license or commercial license?

[Mark.Lancaster · Accepted solution]

@Anonymous

Also Welcome to the Autodesk User's Community..

Your download is simply failing due to the method you're using.

Download and install per:

1.  Clean out your personal temp (%temp%) folder.  Make sure you have full admin rights, set Windows UAC to never notify and if possible disable your Anti-Virus/Malware scanning utilities. Also the download should occur over a hard wired connection to the Internet and not over WIFI.

2. Access the Autodesk Virtual Agent and follow the download links to your product.

3. Download all of the parts (some applications only have a single part to download) for your product first. This means save each part to your hard drive.  Do not continue until all of the parts have fully downloaded.
4. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
5. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
6. Once the extraction is finished, the installation will automatically start.
7. Follow the installation steps for your product.  At this point you could cancel the installation or create a deployment.

However if the installation does fail using this method, please post your installation log file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

Good luck on your installation and report back on your progress.

[Anonymous]

perfect that worked, thanks mark

[Anonymous]

one final question, i have the student license and it tells me there was no license recognised?

[Mark.Lancaster]

@Anonymous

You need to provide exact details of the message you are seeing.  There are different license messages

[Anonymous]

Hi, I am a student license user and  can't install auto cad 2018 and trying it for 4 consecutive days. I really need it badly as soon as possible to complete my project which i need to submit by 1st November 2018.

I have attached the screen shot of the error. Please help me out.

Thank You

Jannat

[Anonymous]

Had the same problem, removed the all C++ redistributable down to 2012 (left only older ones than 2012), and let Autodesk install them on its own, the mistake it seems, that installation tries to install the C++ redistributable when they already are in the machine.

[Anonymous]

Can you explain what you mean when you say you removed all the C++ distributable.  My Daughter is having the same issue with her laptop

[Mark.Lancaster]

@Anonymous 

Welcome to the Autodesk User's Community..

Without your installation log file we can only speculate what the issue is at this point.  So attach your installation file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.