cannot generate network license

[Frank.Beuchler]

Dear Support-Team.

I cannot generate a new network license for our AutoCAD 2014. When I want to select a available product (after entering servername and mac), the list is empty. Why is that? Please assist.

Best Reards,

Frank

[Alessandra.G]

Hi @Frank.Beuchler,

You can ask for a license file to our customer service here.

Regards,

[Frank.Beuchler]

Same here, I can not contiunue ... Product information is empty. Please see attached screen shot.

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I have removed the serial number from your post. Please, do not post your product serial number on public websites and forums such as this one.

[Mark.Lancaster]

@Frank.Beuchler

Use the Autodesk Register Once web site and follow the prompts.

[Frank.Beuchler]

I did follow the register once website, but as I wrote earlier there are no product information available. I reposted the screen without serial number. On the yellow marked spot should be more information, which in my case are not appearing. Please help.

[Mark.Lancaster]

@Frank.Beuchler

I know Autodesk was having issues the other day but I used Register Once a couple of days ago and everything was working at that time..  I don't have access to your serial # or information so I was going to offer you the link to Autodesk activation/chat but that appears not to be working either.

[Darin.Green · Accepted solution]

Hi @Frank.Beuchler,

The link posted by @Alessandra.G will take you to the chat/email communication page for the Autodesk licensing department.

https://knowledge.autodesk.com/contactus/installation-activation/network-license/license-file-and-se...

The page will render for a few seconds before showing the Chat or Email option so be patient.