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Cancel And Refund Needed

7 REPLIES 7
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Message 1 of 8
Anonymous
424 Views, 7 Replies

Cancel And Refund Needed

A while ago i was looking into getting software for school, as a student i was able to get 3DS Max to use for my work, i was also trying to get Maya as well. i was told that using the software for school purposes would not cost me anything. However a Transaction for the Maya software went thorugh my account which i was unaware of, and which was not supposed to be charged to me. i searched on the support topics, and the pages loop back to the original page which does not help whatsoever. i cannot have this be taken out of my account automatically without me knowing ahead of time. i need this subscription canceled, and a refund for the software that i was not supposed to pay for.

7 REPLIES 7
Message 2 of 8
matthew.d
in reply to: Anonymous

Hi @Anonymous,

 

Welcome to the community!

Sorry to hear about the issue. I have submitted a refund and canceled the auto-renewal of your subscription. Your refund number is 655409901. Please note that you will receive an email asking you to accept the refund terms. Once you agree, the amount of the purchase will be refunded to your credit card. This can take a few days to hit.

 

If you wish to receive software for your school, you need to set up an educational account and download from the education community.



Matt DiMichele
Autodesk Product Blogs | @ADSKCommunity Twitter

Likes are greatly appreciated. Everyone enjoys a thumbs up!

Please Accept As Solution if this resolves your issue, to help others benefit and locate it.
Message 3 of 8
kyleK774V
in reply to: Anonymous

how do i get my money back?

Message 4 of 8
mdavis22569
in reply to: Anonymous

Go back to where you got the software.  If it was the reseller they would be involved. If it was online or the Autodesk store call them. 

 

Public forum won't get you a refund .. 


Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

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Mike Davis

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Message 5 of 8
kyleK774V
in reply to: Anonymous

whats the number?

Message 6 of 8
mdavis22569
in reply to: Anonymous

For? 


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Mike Davis

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Message 7 of 8
pendean
in reply to: kyleK774V


@kyleK774V wrote:

whats the number?


If for any reason your purchase invoice does not contain contact information, or its missing, then go here and do this

https://www.autodesk.com/products 

pendean_0-1712686112991.png

 

OR go here

https://www.autodesk.com/buying/overview

pendean_1-1712686199853.png

 

 

BUT FIRST, read this

https://store.autodesk.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE&Locale=en_US&Site...

pendean_2-1712686274450.png

 

Message 8 of 8
mdavis22569
in reply to: Anonymous

(888) 648-3475

 

 

https://store.autodesk.com/store?Action=DisplayReturnAndCancellationsPage&Env=BASE&Locale=en_US&Site...

 

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/eStore-Returns-Ref...


Did you find this reply helpful ? If so please use the Accept as Solution or Kudos button below.

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Mike Davis

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