I am using an edu Version of Sketchbook Designer 2014 on Win 8.
Since today I can not open a DWG file (16MB) from yesterday. Sketchbook
shows an Error Prompt:
Autodesk product failed to send the required value for SERIALNUM
It is possible to open and save other files but I need to open this one or convert
it to a working file.
Hope you can help me
Welcome to the community. If you think you can zip and attach the DWG, perhaps it can be fixed. That is, if it is not sensitive data that you don't want to share.
You can try to audit and recover it in AutoCAD, perhaps.
Access a broad range of knowledge to help get the most out of your products and services.
The Autodesk Community Forums, Blogs, and Idea Boards will be in read only mode starting on 2/12 at 9PM PST through 12PM PST on 2/13. Please see the following for more information: Site Maintenance Notification
Mac OS X 10.11 Support
Windows 10 Support
Autodesk Online Store Help
Serial Numbers & Product Keys
Installation & Licensing
Online Activation & Registration
Manual Software Activation
Network License Administration
Boldly Install, Configure and Deploy Autodesk Software.
Your one-stop shop for the latest solutions, breaking news, and behind the scenes access to the world of Autodesk support.