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Can't Install Plant 3D 2016 Extension 1

3 REPLIES 3
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Message 1 of 4
rjolbrich
322 Views, 3 Replies

Can't Install Plant 3D 2016 Extension 1

Hello,

  

  I have Plant 3D 2016 64-bit (7.09.4.04) installed

 (no extensions or service packs). The Desktop App

 is prompting me to install Extension 1.

 It fails with the following:

 

    This update could not be installed because it is not

    designed for the version of Autodesk AutoCAD

    Plant 3D 2016 Core that is installed on your computer.

 

 One prior post on this issue suggested removing

 extensions and service packs, which does not

 apply for me. Any help would be appreciated.

 

Thanks

3 REPLIES 3
Message 2 of 4
Mark.Lancaster
in reply to: rjolbrich

@rjolbrich

 

Are you 100% sure you don't have a service pack 2 installed for Plant 3D or for vanilla AutoCAD?

'

Launch Plant 3D, do help/about and show the about dialog here.  Make sure to remove any serial # from the image.

 

Usually that message indicates you have something newer already in place.

Mark Lancaster


  &  Autodesk Services MarketPlace Provider


Autodesk Inventor Certified Professional & not an Autodesk Employee


Likes is much appreciated if the information I have shared is helpful to you and/or others


Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Message 3 of 4
natasha.l
in reply to: rjolbrich

Hello @rjolbrich,

 

Please review the Read Me link, the extension is a subscription-only product. If you are a subscription customer, then try using the Autodesk Account to apply the extension you can locate it on the left navigation bar "Product Enhancements". 

 

Thank you for posting. 

 

 

Message 4 of 4
rjolbrich
in reply to: natasha.l

Hello again,

 

 Thanks. I did not realize it was subscription-only.

It might help to add the words "subscription-only"

to the title of the update!

 

Thanks again,

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