Can't Install Maya or 3DS Max Error 1612

[Anonymous]

Hello I'm having a hard time installing Maya or 3DS Max.

First i was having an error 1603 and I tried few different way to solve but I could't. I tried everything I found.

I follow up the steps posted in the forums to solve this issue (like deleting the folders from programData, user/Local, etc) and as my last option I entered in the directory register (regedit) and delete all files that had the word "autodesk" on it.

Now the installation does not stop in the 50% with the 1603 error, just in the 1% stop with the error 1612. 

Also I tried to install the AdSSO and it cant, show and error too. 

I even tried to enter as a Super Admin but It didn't do anything.

Please I need help with this. 

I attached pictures and log files. 

[natasha.l]

Hello @Anonymous, 

There is an update that will help resolve this issue.

It includes improvements related to sign-in experience, security and resiliency of the Autodesk Single Sign On Component. Please sign into your Autodesk Account, install all product updates & the latest Autodesk Licensing Service Update. It's also included below. 

1. Close all Autodesk applications, and go to task manager and end AdSSO.exe process (if it is running).
2. Download and unzip the “AdSSO_2021_1_64-bit–Update_Installer.zip”
3. Double-click the Adsso.msi file to start the installation.
4. Follow the Installation Dialogs and complete the installation.

  Special note, if the AdSSO process is running OR if any Autodesk Application is open during the install, users may need to handle the following dialog

adsso error

      5. During the install if you get this dialog, Click “OK” to proceed.

 AdSSO_2021_1_64-bit–Update_Installer.zip (zip - 97.1MB)

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hi, well I don't know what really happened but the problem fixed with
maya, I installed maya 2019 and after the maya 2020 works, but it didn't
happened with 3dx max, I installed the 2020 version but the version 2021
show 1612 error.

[natasha.l · Accepted solution]

Hello @Anonymous, 

A 1612 error indicates that a required file(.msi) for installation is not available.  

It is recommended that you conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it. 

Then try the installation again using the Browser Download Method in your Autodesk Account. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Hi natasha,

thank you for your response and sorry for my delayed reply,

I have been using 3ds max 2020 since then, busy studying and using it in projects, 

I tried so many times before installing the 2020 version to perform a clean uninstall with all those steps that you told me. But still I was unable to install the 2021 version.

If I perform a clean uninstall now would that affect my current version installed (2020)?

I frightened that if I uninstall 3ds max 2020 and do all those steps again I could not able to install it back or 2021 version.

Maybe a way to fix this issue is installing a .reg that could fix or say that "I uninstalled everything goood and is good to go"....idk

is the only way I could think at this moment, because I deleted all the registers related 2021 version before.  

Also the AdSSo couldn't complete becuase it ask me for a CD_ROM....?

Thank you,

[MinorreL]

Hello, I'm having the same problems and I couldn't solve the problem even though I tried the mentioned ways. Can you help me with the problems I encountered in my install for 3ds max?

  

[MinorreL]

Hello, I'm having the same problems and I couldn't solve the problem even though I tried the mentioned ways. Can you help me with the problems I encountered in my install for 3ds max? 

  

[hamed_mousavie]

Hello Natasha.

I have huge Problem in install 3ds max 2024 with error 1612

C:\Autodesk\Access\{9F8A833F-E0BB-3850-9F89-F1A8B3A063B1}\x64\max\3dsMax.msi

Please help me for solve this problem.