Can't install 3DS Max 2020 - Error 1603

[Fugue11]

 The install fails consistently no matter what I've tried. I've been through numerous threads on here with advice and tried everything listed - installing with new account, clean uninstall including all registry items, emptying TEMP folder, disabled all security etc. but still no joy.

There are two things that I think could be the issue:

1 - I upgraded the main hard drive a little while ago so could be a permissions issue, backed up by this red text in the install log.

Directory Access: ProgramFiles

---Path: C:\Program Files
---Exists = True
---Read = True
---Write = False
---Applies To = all
Directory Access: ProgramFiles(x86)

---Path: C:\Program Files (x86)
---Exists = True
---Read = True
---Write = False
---Applies To = x64

(Edit-Manually changing permissions means I now don't get this as part of the failure - no red text)

2 - The Autodesk Licensing Service is not listed in the Services on the computer any more and I cannot get it to run at all. Is there anything that would be stopping this?

Here's the error text from the log:

2019/7/12:13:08:24 AMD AMD-PC Install Autodesk® 3ds Max® 2020 Failed Installation aborted, Result=1603 

2019/7/12:13:08:24 AMD AMD-PC Component: MAX failed with code 1603 

The following are the log files associated with the installer setup log (above), in reverse chronological order. The log file in red (if any) is the"most likely" cause of the installation failure 

Please note, this HTML file will also be included in the zip file. 

Autodesk® 3ds Max® 2020

Log file last modified: Fri Jul 12 13:08:24 2019

exe_path=x64\max\3dsMax.msi

exe64_path=

exe_param=MAXSTARTUI

3dsmaxinstall64.log

Error occurs on line 22837 of log file (approximately) 

Context of failure in Log file is as follows:

Collapse Entire Error Context 

MSI (s) (D4:84) [13:08:21:700]: Dir (source): Key: ProgramMenuFolder , Object: C:\Users\AMD\Downloads\Autodesk\Autodesk_3ds_Max_2020_EFGJKPS_Win_64bit\x64\max\ , LongSubPath: , ShortSubPath: 

MSI (s) (D4:84) [13:08:21:700]: Dir (source): Key: AutodeskStartMenuFolder , Object: C:\Users\AMD\Downloads\Autodesk\Autodesk_3ds_Max_2020_EFGJKPS_Win_64bit\x64\max\Autodesk\ , LongSubPath: Autodesk\ , ShortSubPath: 

MSI (s) (D4:84) [13:08:21:700]: Dir (source): Key: MaxPMFolder , Object: C:\Users\AMD\Downloads\Autodesk\Autodesk_3ds_Max_2020_EFGJKPS_Win_64bit\x64\max\Autodesk\Autodesk 3ds Max 2020\ , LongSubPath: Autodesk\Autodesk 3ds Max 2020\ , ShortSubPath: Autodesk\68bfvrra\ 

MSI (s) (D4:84) [13:08:21:700]: Note: 1: 2205 2: 3: ActionText 

MSI (s) (D4:84) [13:08:21:700]: Note: 1: 2205 2: 3: ActionText 

MSI (s) (D4:84) [13:08:21:700]: Note: 1: 2205 2: 3: ActionText 

MSI (s) (D4:84) [13:08:24:202]: Doing action: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B 

MSI (s) (D4:84) [13:08:24:202]: Note: 1: 2205 2: 3: ActionText 

Action ended 13:08:24: ProcessComponents. Return value 1. 

MSI (s) (D4:48) [13:08:24:202]: Invoking remote custom action. DLL: C:\WINDOWS\Installer\MSIA1A5.tmp, Entrypoint: licIsSvcUpgraded 

Action start 13:08:24: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B. 

Action start 13:08:24: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B. 1: 5 2: Successfull registered 3: 0 

1: 5 2: licIsSvcUpgraded 3: 0 

1: 5 2: run helper with params: 3: 0 

1: 5 2: "C:\Program Files (x86)\Common Files\Autodesk Shared\AdskLicensing\9.0.1.1462\helper\AdskLicensingInstHelper.exe" upgrade isUpgraded 3: 0 

1: 5 2: process return code: 3: 100 

1: 5 2: failed to upgrade 3: 0 

1: 5 2: 3: 0 

CustomAction licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B returned actual error code 1603 (note this may not be 100% accurate if translation happened inside sandbox) 

MSI (s) (D4:84) [13:08:24:247]: Note: 1: 2265 2: 3: -2147287035 

MSI (s) (D4:84) [13:08:24:247]: Machine policy value 'DisableRollback' is 0 

MSI (s) (D4:84) [13:08:24:247]: Note: 1: 1402 2: HKEY_LOCAL_MACHINE\Software\Microsoft\Windows\CurrentVersion\Installer\Rollback\Scripts 3: 2 

Action ended 13:08:24: licIsSvcUpgraded.8B858D99_2C63_4281_AE43_6782314CCC1B. Return value 3. 

[Fugue11]

Could this be moved to the Installation & Licensing forum please? Probably more appropriate.

[irishman_team_kilber]

try these links https://knowledge.autodesk.com/support/revit-products/troubleshooting/caas/CloudHelp/cloudhelp/2019/...

https://forums.autodesk.com/t5/installation-licensing/install-net-framework-language-pack-failed-ins...

https://answers.microsoft.com/en-us/windows/forum/all/getting-the-error-1603-when-i-try-to-install/3...

[Mark.Lancaster]

@Fugue11 

I know this a couple of days old but do you still need assistance on this?

Your log file is indicating the new licensing mechanism is failing.   Is this Windows service here and started.

[Fugue11]

No, there is no Autodesk Desktop Licensing Service listed at all and won't start when I try and run it from the exe.

[Mark.Lancaster]

@Fugue11 

When you go to start it...   What does it state?

Are you running the exe that is located here C:\Autodesk\<Autodesk Product>\x86\AdskLicensing   <-- Meaning you would've downloaded and extracted the software media to your machine.

[Fugue11]

In the C:\Autodesk folder I have the webinstall version but since I was
trying so many times to install I ended up downloading through the
download manager which means it's in my downloads folder.

When I try and run the Adsk-Licensing-installer.exe from there right now
it's doing nothing, doesn't start.

Running the AdskLicensingService.exe from the AutodeskShare folder gives
this:

2019/07/16 13:43:45 [I] [13:43:45.698] Can't listen on port "51069":
listen tcp 127.0.0.1:51069: bind: Only one usage of each socket address
(protocol/network address/port) is normally permitted.
2019/07/16 13:43:45 [I] [13:43:45.700] auto pick free port has been
enabled, picking a new free port now...
2019/07/16 13:43:45 [I] [13:43:45.700] got free port at 127.0.0.1:52973
2019/07/16 13:43:45 [I] [13:43:45.727] SDK engine start with ping
enabled true interval 45 seconds
2019/07/16 13:43:45 [I] [13:43:45.727] Agent engine start with ping
enabled true interval 45 seconds

AdskLicensingAgent.exe gives this:

SetProcessDpiAwareness failed: "COM error 0x80070005  (Unknown error
0x0ffffffff80070005)"

[Mark.Lancaster · Accepted solution]

@Fugue11 

In my opinion it sounds like your firewall is blocking ports..  Do you have the firewall enabled on your machine?

[Fugue11]

That's done it. Think it was Windows Defender that was causing the issue. Thanks for your help.

[gabrielgtomas]

Hi

Can someone please help me as I have the same problem and cannot install 3ds max. Here is my log file below. Any help would be appreciated as I am stumped.

[Mark.Lancaster]

@gabrielgtomas 

There's no need to post numerous times https://forums.autodesk.com/t5/installation-licensing/cant-install-3ds-max-2020/m-p/9001066/highligh... about the same issue.  Post once and someone will assist you.

[srinivasarao.potla]

hi@gabrielgtomas,

we have seen this issue recently.

could you please check the pop up blocker is enabled or not? if not, please enable the pop up blocker and then re-download and install the product.

could you please check the licensing component is up to date or not?

https://synergiscadblog.com/2019/07/24/autodesk-licensing-mechanism

Please delete the downloaded files from download folder and c:/autodesk and then restart the system.

then re-download the prodcut and install.

Please let me know if it works.

Regards,

srinivas