Autodesk Vault - Autodesk license server is temporarily unavailable

[dsl145]

I've just gotten Vault 2018 Server Installed on the server and Vault 2018 Client installed on my computer and when I open up the Vault 2018 Client for the first time (and click on the button to put in my activation keys, I get the attached error message.

Now... I do have internet, and I've even disabled all possible anti-virus firewall things that would be stopping it. But I still can't get it to work.

I've also posted the issue onto the forum and they recommended i contact support.

https://forums.autodesk.com/t5/vault-forum/autodesk-license-server-is-temporarily-unavailable/m-p/71...

[natasha.l]

Hello @dsl145,

It is true that we had an account-related issue last week. It seems to be fine today, try Resetting and Changing Your Autodesk Account Password.  

Let us know if you still have an issue accessing your subscription product. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[dsl145]

It was still not working when I posted this today... So I still don't have
a solution. I'll try again tomorrow morning.

[dsl145]

It was still not working when I posted this today... So I still don't have
a solution. I'll try again tomorrow morning.

[dsl145]

The program is still not working, and I'm not convinced that changing my autodesk account password would do anything since Vault wouldn't have anything to do with my autodesk account yet. I haven't gotten Vault to open AT ALL since it's been installed; and it seems to be hanging up on entering an activation key. I have the key... but it's giving the error message before I even get a chance to enter it.

[Mark.Lancaster · Accepted solution]

@dsl145

Did you ever contact support as indicated in that other posting?   User's on this forum cannot solve issues with your Autodesk Account or issues related to Autodesk infrastructure.   I assume you have looked at the related Autodesk Articles like this one.

[dsl145]

I'll be contacting support today since the forum is likely not going to be the solution for this. Thanks to everyone who tried to help at least.

I've instructed our IT department to go through the instructions on the link you sent me. fingers crossed on that as well.

Regards,

Danny 

[Mark.Lancaster]

@dsl145

You marked my reply as a solution..  Did the article (or link provided) resolve the issue?  Just trying to get a clarification in-case another user comes along and has the same issue.