Autodesk not accepting ID and password for activation

[Anonymous]

I'm trying to get CAD set up on my teacher's computer first before I set it up on the students computers for education purposes.  At first the product key wouldn't work and now my ID/ password combination refuses to be accepted.  No phone number to contact help from Autodesk.  The in box for Autodesk is full.  And the chat is unavailable.  How am I supposed to get help from Autodesk and get CAD up and running?

[VinodBalasubramanian]

Hi There,

We are very sorry for the inconvenience you had so far. I am going to send you a private message. You can check a private message using the workflow suggested here.

Send us the user id and your account details through the private message and your contact number. We will be able to verify and help you shortly.

Looking forward to your reply.

Thank you.

[VinodBalasubramanian · Accepted solution]

Thanks for the PM. We have sent you a reply with the login details.

Hope it works well for you.

Here are some additional information on login issues that might be useful for you to know for future reference,

https://knowledge.autodesk.com/customer-service/account-management/account-access/autodesk-account/s...

[Anonymous]

I am having the same issue. I have downloaded the software but it will not accept my password. there are no phone numbers to call and online chat is unavailable. there is a virtual chat (talking to a computer) but this doesn't understand the problem = no good. please help.

[Mark.Lancaster]

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Are you a student?

What Autodesk application and version are you trying to activate?

If you logged into your Autodesk Account can you get in using the same credentials?

[craggTLAVV]

Hi 

I’m trying to download teachers Autodesk installer to my Mac it’s asking “Autodesk Installer would like to make changes” Enter your password it has Claire beattie Although for college I’m using my married name (Ragg) (I had downloaded a trial last month not sure if this is the issue) but tried putting my email for college in but still not letting me finish downloading.. hopefully you can help

many thanks 

claire 

[leowarren34]

Hi @craggTLAVV,

Installation doesn't require an Autodesk account - can you provide any screenshots of the issue?

[rodriguez_naranjo8D65X]

In my case, I can't even introduce my ID while I'm trying to activate my AutoCAD License. It appears a window: "Requested service not available". I've tried for two days but I've had the same result in each attempt. Is there another way to activate my software?

[rodriguez_naranjo8D65X]

[craggTLAVV]

Hi
Thanks for responding to my issue.
Here are the photos of what happens when I click to install AutoCAD for Mac
First photo I click on open
It starts installing then this comes up Autodesk asking for password I put my password in, but it doesn’t work
Hopefully you may be able to help
Thanks Claire
[Graphical user interface, website Description automatically generated][Graphical user interface Description automatically generated]

[leowarren34]

Hi @craggTLAVV,

I can't see the pictures you've uploaded

[craggTLAVV]

[ara5u]

yeah i am having the exact same problem but many links to this forum are either 404 or non useful can any one help me 

 

[georgia_court1]

Hi, I am having the same issue? What password is it asking me for as I've tried the Autodesk password, Apple ID Password, My Mac Book password?? I am out of passwords?!

[pendean]

This is an operating system pop-up

It's asking for the login information for the user that created the log-in you are using.

[ezra_baerga]

I'm having the same problem with AutoCAD for Mac. I already entered the username and password of this same account and it does not accept the information.

[pendean]

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@ezra_baerga wrote:

I'm having the same problem with AutoCAD for Mac. I already entered the username and password of this same account and it does not accept the information.

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Do you get this exact pop-up @ezra_baerga 

If yes, that's your computer/laptop/network login, nothing more.

If yours is different, show us a screenshot of that one please.

[melanielozano]

I need help with this too pelase

[melanielozano]

anyone got help on this issue and what to do

[Simon_Weel]

If you are presented that Autodesk installer window as shown above, then read the solution provided. If it's something else, please describe the exact problem?