Are you receiving an error?
Restart your PC and double-check log-ins/Account?
Log out of all Autodesk products and sign in only to Desktop Connector?
Log out of Desktop Connector, exit the application, relaunch, and sign in?
RECAP forum is over here
https://forums.autodesk.com/t5/recap/ct-p/450and might get you more relevant user experience replies (and solutions?) as it affects them the most, vs asking in the generic I&L forum that covers all tools and programs from Autodesk.
AND....
1. After uninstalling the application through the Control Panel, delete the following folders:
C:\Users\<USERNAME>\AppData\Local\Autodesk\Desktop Connector
C:\Users\<USERNAME>\AppData\Local\Autodesk\Web Services\DesktopConnector
2. Delete the following registry keys (be advised that it is recommended to first export out or 'save' a copy of the current registry before deleting or modifying any keys):
HKEY_CURRENT_USER>SOFTWARE>Autodesk>Autodesk Desktop Connector
HKEY_LOCAL_MACHINE>SOFTWARE>Autodesk>Desktop Connector
3. After the preceding items are removed, reboot the computer before reinstalling the application.
HTH