Autodesk Application Manager (install & run error)

[cuen.saul]

Hello everyone,

I know that this has been posted several times but no one really solves anything. So, hoping I have luck I post this.

I use a Building Design Suite 2017 but the Autodesk Application Manager doesn't work.

Supposedly I uninstalled it but for sure there was some kind of error. Now I reinstalled it but I see two applications...?

If I run the first (the newer version) the app opens but stays "loading" or I dont know.

If I run the second (the older version) I receive a message "Please run Autodesk Application Manager from install location".

Any leading to solving this please.

Regards.

[Otto]

Hello cuen.saul

It looks like you're experiencing issues with the Application Manager. The following article(s) should help you resolve the problem:

Autodesk Forum Thread: Autodesk Application Manager

Autodesk Application Manager FAQ

How to Silently Uninstall Application Manager using SCCM

Error: Unable to run Application Manager

Autodesk Application Manager Error: SSL Handshake failed

[Mark.Lancaster]

@cuen.saul

First thing..  The Autodesk Application Manager is retired and been replaced with the Desktop App for 2017.

Second thing..  Throw that interface into the garbage bin.  Don't use it and don't rely on it..  Its bloatware and causes more issues than it resolves.

Third thing..   Its a waste of your time trying to resolve the issue and to use the product.. 

But if you need too..  Use this link..

[cuen.saul]

*Autodesk Forum Thread: Autodesk Application Manager 

No, the file AdAppMgrSvc.exe is there. On the other hand I don't see the service "Autodesk Application Manager Service". I already unistalled it (as I stated before) and I cannot reinstall from the link provided because is from the 2015 version which changed recently as I was informed.

*Autodesk Application Manager FAQ 

I you click to your own link will see that doesn't have any A or Q in there.

*How to Silently Uninstall Application Manager using SCCM 

This could be a way to uninstall it (although what I want is to make it work) but, I'm sorry, I don't have the slightest idea of what a SCCM is nor how to use it to uninstall.

*Error: Unable to run Application Manager 

Again, no solution there.

*Autodesk Application Manager Error: SSL Handshake failed 

Attached is the page I get when following the link

[cuen.saul]

@Mark.Lancaster

Thank you Mark, I think that I'll have to follow your advice, cannot expect a good functionality there

[cuen.saul]

So, I think there's no solution.

I miss the time when you used to install a software and use it, now you have to be half any profession and half software engineer.

[natasha.l]

Hello @cuen.saul,

You do not need to install the Autodesk Desktop App if it is causing you trouble during the installation of your product or launch. If you choose not to use it you can apply updates & enhancements through your Autodesk Account. You can uninstall the App by following the instructions in this article: To Uninstall the Autodesk Desktop App. Be sure to uninstall Autodesk Desktop App(aka Autodesk Application Manager) before you try installing Autodesk Desktop App. 

Here's a link to the Autodesk Desktop App installer if you choose to install it separately. 

https://s3.amazonaws.com/114111118101114/AdApplicationManager-installer.exe

Thank you. 

[cuen.saul]

Hi @natasha.l

Thank you very much for your reply, unfortunately it does not solve anything. The uninstall and reinstall thing is the first thing I tried and the first advice from Autodesk.

I know I don't need the app, in principle I wouldn't need Autodesk at all given the fact that the competition provides good options. But by choice we use Autodesk and in this case as user, I can't make a software work.

Finally, I consider the post not to be solved.

[natasha.l]

Hello @cuen.saul,

Thank you for returning to the community and letting us know. Some customers have resolved this issue by opting out of installing the Autodesk Desktop App or uninstalling it afterward. Have you reviewed the link I provided above on how to best uninstall the app? 

Is the Autodesk Desktop App still the issue or could it be something else? Please provide your current status on the errors you see. Thank you. 

[cuen.saul]

Hi @natasha.l

Thank you very much for your reply again.

Great, then let's see step by step. I tried some installers but I cannot specifically say I tried yours so I just did.

The installer presented a little error, you'll see the screenshot attached. The message is in spanish although my PC is set to english...but it says something about not being able to complete correctly and couldn't establish the key registry.

After that it says the software installed correctly...

Next I can open it and the app starts but the I have the second screen attached...that has been loading like for 10 minutes (and the other day for like 5 hours).

By the way I'm having problems downloading updates from Autodesk Account, suddenly the download freezes in some %. I checked with IT and the connection is not the problem according to them so is one of my reasons for the app.

[natasha.l]

Hello @cuen.saul,

I understand you would like to use the Autodesk Desktop App but are still having issues and can not properly launch it. You also mentioned you can not install your updates from your Autodesk Account. The message you received is regarding a registry key you need access read/write (Admin) permissions to, I would discuss this with your IT department. Please try the AIDA tool, download the installation executable from the following link AIDA, it will help you discover the permissions issues you are encountering and your IT professional can assist you to correct them. 

Let us know how it goes. 

[cuen.saul]

Hi @natasha.l

I already installed AIDA apparently without problems but when I open it I get the message of the attached screen and cannot use it...

[natasha.l]

Hello @cuen.saul,

Sorry to hear that, but this is another Microsoft related error, please speak with someone in your IT department. http://upandready.typepad.com/

[cuen.saul]

...ok

[cuen.saul]

Just following the post, of course is not solve as I have not received any solution proposal. Consulting IT department is the first thing we do, it may be an error related to windows but given the fact that all computers work in all departments, we use the same firewall, the same operative system, the same Building Design Suite (although some of us have the 2017.2.1 release and others not). We are all using the same hardware and software as we did before the error, and this error is in all Autodesk-installed-product computers, at the same time, for the same mysterious reason.

Yes may be a Windows related error but we are not developers. If I didn't had IT department what would be the Accepted as Solution reply?

[natasha.l]

Hello @cuen.saul,

Thank you for returning to the forum. It sounds like an isolated issue only occurring on a select device. It can be a Windows profile issue or an environment issue in which the community, Autodesk can offer limited support adjusting your environment. Please let us know if you resolved this issue, I will unmark this solution for now until you report back on your findings. Thank you. 

Also, you mentioned you can not access your Autodesk account you can try to change your proxy settings or make exceptions to allow your device to receive the access it needs, also please temporarily disable your Firewall & Antivirus then try to locate and Downloading Updates, Add-ons and Enhancements. 

Let us know how it goes. 

[dembkod]

cuen.saul                  

Hello. I want to make sure I understand exactly what is happening – is this happening on multiple terminals?

If it is only occurring on one machine and other machines are fine with the software, it would seem to be an OS issue of some sort with the one machine. Something is turned off, or corrupt perhaps. Depending on your need, you could repair or reinstall windows. Windows has some relatively easy resets if needed.

If this is the same behavior on multiple machines, then there is likely a setting or something is locked down and preventing installation in your environment. This situation is not common to our user base so it tells me that there is something different on your systems causing the conflict.

At first I was thinking a proxy block of some type. If the desktop app can’t connect usually this is the realm we look at. So if you start it and see nothing in the desktop app, it usually means you are not logged in and talking to our servers properly. So I would suggest looking at firewalls and such.

If this is a laptop, it may be worth taking the machine physically out of your network and retesting. If it works in a different network, you’ve isolated the problem.

Thank you for taking part in our community,

[cuen.saul]

Hi @natasha.l and @dembkod thanks for your reply.

I'm sorry, maybe I got confuse with myself. The thing is that I have two errors:

1. Licensing System Error 2 (which is presented in our three computers when trying to open Revit, some allow one session while the second triggers the error, but other machines get the error with the first session so they cannot open Revit at all).
2. The Desktop App don't load (what this post is about).

Now, focusing in Desktop App, let's say I have three computers, one user can open and use the app, two of us can't. We get the start screen and then it stays with the "loading" symbol turning...

So is possible the profile thing but that would mean two computers corrupted somehow...but that's a line of action.

The other thing, sorry if I didn't explain myself (my native is spanish not english ). I DO CAN sign in my Autodesk account, but the problem that presented was, as I couldn't use the Desktop App I needed to download directly from my account but, suddenly the download stopped. Not by an error or something like that, but the download progress stopped in 3%, or 6% the better was like 30%. The download speed remained unchanged but the percentage stood there with no further progress...So I had to cancel and download again but the error repeated.

The firewall configuration was already checked and rechecked by IT department so is possible that that is not the cause.

[natasha.l]

Hello @cuen.saul,

I wanted to check in with you and see if it was resolved or you figured out what the limitations in the environment were. 

Please return to the community, let us know how you are doing & let us know what you have discovered. Thank you. 

[cuen.saul]

Hi @natasha.l

I still haven't been able to solve the Desktop App yet, I'm still looking a way. As soon as I find it I'll post it back.

Regards.