AutoCAD Splash screen comes up and never initializes

[Anonymous]

I followed the instructions on screen to download, AutoCAD 2019 splash screen comes up but never goes away and shows initializing at the bottom.  I have limited timed admin rights  (90 min) on my laptop. 

I tried another recommend route to no avail.

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

What instructions did you follow?

There's a couple of ways to properly download and install your Autodesk product to your machine.  Please review this article and the solution it provides.

If the installation does fail using the preferred methods, please post your installation log file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

Good luck on your installation and report back on your progress.