AutoCad says it is a trial version eventhough we have a paid subscription

[Anonymous]

Our AutoCad says it is a trial version even though we have a paid subscription for it. We have tried reinstalling AutoCad 2020 and AutoCad 2021 but it still detects the trial version. Any insights on this will be really helpful, Thanks.

[rkmcswain]

Have you searched the technical articles here and found this ?

[rouling]

Hi @Anonymous

wanted to ask you if the suggestion og @rkmcswain  did help you?

What happens if you try to assign the License to a different user and then try to sign in, does it give you the same error? 

Wish you all a very nice day 

[Anonymous]

We have a license for AutoCad LT. We have tried completely deleting everything and re-installing AutoCad LT 2020 and AutoCad LT 2021 but it still detects the trials version. We have a single license with only one user so could not test with anyone else. For some reasons, the subscription option is also missing when i login to the Autocad as an admin. I wanted to check the validity of our subscription as well.

[pendean]

Did you get a chance to review this posted solution yet https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Autode...

[Anonymous]

we have tried re-installing using the instructions in the link but it did not work. Here is what we see under subscriptions:

Under Products and Services we see this:

And under Trials we see this:

For some reasons, it is detecting the trial instead of the actual product that we have.

[natasha.l · Accepted solution]

Hello @Anonymous, 

Please chat or email customer service about your maintenance subscription they will be able to validate your contract & make the proper corrections if needed. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[sanjaasuren8849]

How can i end my trial version im afraid that it will automatically charge me for the subscription and i dont see any further use