Installation & Licensing
Welcome to Autodesk’s Installation and Licensing Forums. Share your knowledge, ask questions, and explore popular Download, Installation, and Licensing topics.

Installation & Licensing

Post 1 of 6

AutoCAD LT 2017 won't load on new iMac

31 Views, 5 Replies
03-20-2017 06:02 PM

My iMac with AutoCAD LT 2017 loaded on it died last week. The motherboard and hard drive were both not repairable, so I bought a new iMac. All my data was backed up on Time Capsule, so I migrated everything onto the new iMac. The AutoCAD program shows in the applications folder but doesn't load. This error message appears:


AutoCAD LT Alert

Folders on your computer that AutoCAD needs access to are not available. AutoCAD cannot run untiil the folder permission issues are resolved.


I've opened the License Transfer Utility, but that doesn't solve the issue. I did a chat with AutoCAD tech support, but the person was unable to help me. She promised that someone else would email me about the issue, but no response in several hours.


Do I just need to download and reinstall the program? If I do that, will the original serial number and product key activate the program? My subscription runs until 2019, so I now that's not the problem.


Thanks for any advice,


Post 2 of 6

RE: AutoCAD LT 2017 won't load on new iMac

03-20-2017 06:03 PM in reply to: adamsjay
Hello adamsjay

If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

Also, please note that you should be able to access your download and activation information by logging into Autodesk Accounts.

If you cannot access software in your account and need to download it now, please go to the Virtual Agent.

If none of those items helped, please submit a support request as follows: 

Students should request to have the confirmation email resent via this form.

If you are having trouble with your Autodesk Account or an eStore purchase, please visit our order support page where you will be able to chat with a representative or submit a support request.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

I'm a software-based HelpBot, designed to provide the information you need to get up and running with Autodesk products—any time, day or night. Your feedback will help train me to deliver more accurate and helpful answers. Thanks in advance! Also, please note that I'm only set up to respond to the first post of a topic, not to any replies. Thank you!

Helpful links: Find Serial Numbers and Product Keys | Find Downloads and Service Packs | Activate Autodesk software
Post 3 of 6

Re: AutoCAD LT 2017 won't load on new iMac

03-20-2017 06:23 PM in reply to: adamsjay



I'm not a MAC user/expert but from this posting it looks like you have to uninstall and reinstall the product to resolve this issue.

 Mark Lancaster

  , Certified Professional in Autodesk Inventor 2014/2015/Exam & AutoCAD 2014 and not an Autodesk Employee

 Installation | Autodesk Virtual Agent | Autodesk Register Once | Activation/Chat | Microsoft FixitDesktop Sub-Grant User Access | Error 1603 | Autodesk Med Resolu LibrayInventor Reset | Screencast

 Kudos is much appreciated if the information I have shared is helpful to you and/or others

 Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.

Post 4 of 6

Re: AutoCAD LT 2017 won't load on new iMac

03-21-2017 09:06 AM in reply to: Mark.Lancaster

If I reinstall the product, will my current serial number and product key work?

Post 5 of 6

Re: AutoCAD LT 2017 won't load on new iMac

03-21-2017 09:29 AM in reply to: adamsjay

I just uninstalled the program and reinstalled it. I attempted to register the new program with the old serial number and product key, but this was not accepted. How do I get a proper code to activate the new program?

Post 6 of 6

Re: AutoCAD LT 2017 won't load on new iMac

03-21-2017 10:56 AM in reply to: adamsjay
Have you tried this method

Dean Saadallah
AutoCAD, LT and Architecture User
Blog | Google+ | PINS
Facebook | Twitter | LinkedIn

Post to the Community

Have questions about Autodesk products? Ask the community.

New Post