Autocad license hijacked

[Anonymous]

This is a technical problem involving the loss of my personal AutoCad license. I apologize that I have to explain the background, so please bear with me. I need your advice.

I am a disabled veteran from the Vietnam era. I was shot through the right knee. After my Marine Corps experience I became a Mechanical Engineer. Most of my career was in new product development. I started using AutoCad in the early 1980s when it was Dos based. As a manager I bought probably 500 seats and created many new industrial products. I loved being able to take a concept to production.

In my late fifties I started to have serious problems and was diagnosed with serious PTSD. The PTSD had not become a serious impediment in my life until then but it always interrupted my thinking. I became increasingly angry and argumentative. I was no longer employable and lost the greatest job I ever had. As part of my therapy (which helped enormously) he Veteran's Administration (VA) purchased a seat of AutoCad. It was extremely therapeutic. Here is the technical issue.

When AutoDesk started destroying the "perpetual" license my licence disappeared. Could no longer access it. I contacted on Autodesk - no help. I contacted the VA - no help. Finally a friend found out that the VA had taking the license as one of their own. Because the original license had been purchased using the VA's name because the original license had been purchased using the VA's name (although it was bought connected to my name). Because licenses were server-based they assumed it into their system as just another license. I no longer was able to access my license.

Can anyone tell me how I can access that AutoCAD license? I really miss the AutoCAD. I really miss the therapeutic value of drawing something creatively and concentrating for long periods of time on something I love to do.

If somehow I did something stupid and you want to beat me up for it, well I can't wait. I would consider that helpful if it included someway to get through their server to be able to get the license back in my name. You would think that it would be as simple as asking the AutoCAD or asking the VA to return the license to me. Nobody there will help.

I look forward to any comments

Most sincerely, Dave

[DarrenP]

If the license was under VAs name they can do whatever they want to do with it

If the VA no longer wants to give you their license that is completely their call since the license was put under their name & not under yours

you would need to provide some sort of proof of ownership to the VA & Autodesk that proves you own the license

[Johanna_Esteban]

Dave,

I am very sorry about what happened, I know that autocad offers more than it seems and yes, it is strange at times.

I think you can get your license again, but, honestly, if you put yourself in that right now, it will take a long time.

If you want to do something fast, while recovering the license issue, download the trial version and START!, The new versions have changed a lot, I can help you adapt to the new look and customize if you want to sea again your right hand

In the following link it is possible to download the test, you must create an account first with user, password and email.

Https://www.autodesk.com/education/free-software/autocad

I am available if you want a push, you can also write to piratas-cad@yahoo.com.

Greetings and success in the new version.

[Anonymous]

First, thank you for your service.

Autodesk never destroyed perpetual licenses, they just no longer offered them, and offered an "upgrade" to subscription licenses.  If you owned a perpetual license before, you still do, if you did not "upgrade".

It sounds like you did not own the application, the VA did, and you possibly "checked out" a license for your use.  It also appears they may have "upgraded" to subscription licenses.  But that doesn't prohibit you from checking out a "borrowed" license from the VA ... if they will allow you to.

If you are a student (in nearly anything) Autodesk will allow the use of most of their applications for 3 years.

If all else fails you might try contacting the PR department for Autodesk, I know they have, in the past, provided programs free of charge to certain groups as a public relations benefit, maybe they can hook you up.

[Anonymous]

Darren,
Thank you for your direct approach. I have such evidence and will try your suggestion.
Regards,
Dave

[Anonymous]

I am also disabled veteran.I went through the education department at the VA here in Baltimore MD.signed up for AutoCAD online course through University of Maryland was able to get a 3 year education liscene for free that Autodesk offers.VA paid for my courses.I think you should try that.Good luck and thanks for your service

[DarrenP]

right now all you can do is get a 30 day trial or buy your own license

unfortunately you don't qualify for a student license since you are not attending a school

[wispoxy]

@Anonymous

"Autodesk never destroyed perpetual licenses, they just no longer offered them, and offered an "upgrade" to subscription licenses.  If you owned a perpetual license before, you still do, if you did not "upgrade"."

Adobe completely cancels out your perpetual license from use if they believe your license was hijacked. In fact it happened to my CS5.5 Master Collection (about $4,000), took 6 months to get my license back because I lost proof of purchase, never registered it online, and had my website email destroyed. They apologized for accidentally canceling my perpetual product and offered a free 6 month subscription of any new product of choice. I wonder what Autodesk does in a similar situation. 

[Mark.Lancaster]

@Anonymous

I'm a little late to the party but I have a few question for you.

"Veteran's Administration (VA) purchased a seat of AutoCad"  When did this occur?  What version of AutoCAD are we even talking about?

"When AutoDesk started destroying the "perpetual" license my license disappeared. Could no longer access it"  Can you be more specific about why you couldn't access it anymore.  Is there an error message>  Or what happens when you launch it?  What operating system do you have?  This could be an issue with Windows updates.  In the end the license might've be in the VA hands from the beginning and this failed access may have nothing to do with who owns the license.

[Anonymous]

Yes I will elaborate tomorrow when I am not on PopPop duty.
Thank you for your inquiring mind.
Semper Fi,
Dave Garvey

[Anonymous]

Here is a copy of an email received from a caring at the veterans administration confirming the license number etc.

It states that it was purchased as a stand alone.

Thoughts?
Dave
FW: Autodesk License

Inbox
x

Mushinski, Geralyn, VBAPHIL <geralyn.mushinski@va.gov>

Attachments3/30/15



to me

Mr. Garvey,



I was able to track your license information back to the purchase and here is the information associated with you license. Your license was purchased under a government contract. This license was purchased as a standalone license.



Please let me know if you continue to have any problems.



Thanks,





Geralyn Mushinski, MA, CRC

Asst. VR&E Officer

215-381-3028



VA Core Values:
Integrity
Commitment
Advocacy
Respect
Excellence

Confidentiality note: This e-mail is intended only for the person or entity to which it is addressed, and may contain information that is privileged, confidential, or otherwise protected from disclosure. Dissemination, distribution, or copying of this e-mail or the information herein by anyone other than the intended recipient is prohibited. If you have received this e-mail in error, please notify the sender by reply e-mail, and destroy the original message and all copies.

From: Michael Palatiello [mailto:michael.palatiello@dlt.com]



Please see license information below. Download instructions are attached.

Autodesk Building Design Suite Premium 2015

SN xxx-xxxxxxxx

Product Key: 765G1



This license information is associated to a Qty of 4. It is currently maintained on subscription under Autodesk Contract #: 110000523829.


Regards,



Michael Palatiello | Sales Manager
Direct 703-708-9614 | Fax 866-708-6705
www.dlt.com

On Jul 26, 2017, at 09:06, Autodesk Community <community@noreply.autodesk.com> wrote:

[natasha.l]

Hello @Anonymous,

Thank you for continuing to post to our community. 

I would confirm with the VA that you are assigned the product, purchasers of a subscription have to manage the assignment of the products they have under subscription to their users, find out who the Account Administrator is that Manages your Software & ask them if they have assigned it to you. 

Give them this link: How to assign users when an Account Administrator Manages your Software

Hope this is helpful & let us know otherwise someone at Autodesk in account management will have to help assist. 

Please "Accept As Solution" if a reply has helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Johanna,
Thank you. You are very kind and knowledgeable.

I have been unable to respond. I have new Granddaughter "Lily" who is sooooooo cool. On her first birthday she was on a snowboard.

I am going to take your advice. I will let you know how it goes.

Dave

[Anonymous]

Thank you for youor input. It was purchased for me and I willl continue to work to get it back.