Autocad for Mac - Unable to install after unistall

[Anonymous]

Hi, 

I have an educational version of Autocad for Mac and a few months ago I unistalled it, since it had some weird popup error with my license and since then I've not been able to reinstall any of the avaiable version. (2019-2020-2021-2022).

It reaches 40% during installation process and the reverts back saying that there are some error. 

To be clear my educational subcription is still active.

I followed so many guides on you support site in order to make a clean unistall with no results. To be honest, the unistall process should be much more easy and pain-free, or, my suggestion, could help A LOT to have an app that resets everything.

I even followed this guide that came out very recently:
https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Clean-uninstall-of-Autod...

Moreover I have a friend who has the exactly same issue, unistalled a previous version and now is my same situation.

I tried to create a new admin user on the mac and install there but same error..

I saw that also other users had the same problem as me, so I think that is a wide problem after all. Is there any solution? Honestly after many months of trying I have no idea what to do.

Thanks everyone

[leowarren34]

Hi @Anonymous,

Can you upload the log files?

https://knowledge.autodesk.com/support/maya/learn-explore/caas/sfdcarticles/sfdcarticles/Where-to-find-Autodesk-installation-logs-on-your-Mac.html 

[Anonymous]

Thank you @leowarren34 ! Here you are

[Anonymous]

I found the following in your install log:

2021-05-15T16:54:12.855 [Install Manager: 16313, 0x70000353d000] [InstallManager INFO] [ HandleInstallFailure ] Failed to install Package (upi2: {DCA555B0-8F76-35E4-AE55-F7A9B4C9EA70} name: AutoCAD 2022 ) Error Code: 112 Exit Status: 2

So it would seem the relevant troubleshooting guide for you is this - could you please try?

https://knowledge.autodesk.com/support/autocad-lt-for-mac/troubleshooting/caas/sfdcarticles/sfdcarti... 

[Anonymous]

Thanks @Anonymous for the respond. Unfortunately it did not help, i tried first with autocad 2022 for mac, and then I repeated the procedure for Autocad 21 for Mac. Here's the updated log.

Succesfully deleted via terminal following your guide, also adding sudo command to make sure I had the privilegies

[Anonymous]

"An error occurred while running the scripts from package "licreg.pkg." "

Hmm, can you try installing these licensing components first?

https://download.autodesk.com/us/support/files/autodesk-licensing-service-update/mac/adsklicensingin...

http://knowledge.autodesk.com/sites/default/files/AdSSOMAC_2021_0_Installer.zip 

Then restart your MAC and try the AutoCAD install again?

[Anonymous]

@Anonymous , i did it, still not working. Posting the log here. It's stressful

Thanks for the help so much!

[Anonymous]

I keep seeing this:

2021-05-17 15: 18: 15 + 01 Macbook-Pro-Marco installd [514]: PackageKit: Install Failed: Error Domain = PKInstallErrorDomain Code = 112 "An error occurred while running the scripts from the package“ licreg .pkg. ”" UserInfo = {NSFilePath =. / postinstall, NSURL = file: //localhost/Volumes/Installer/Install%20Autodesk%20AutoCAD%202022%20for%20Mac.app/Contents/Helper/ObjToInstall/LicregTool/licreg. pkg, PKInstallPackageIdentifier = com.autodesk.autocad2022.registerproduct.pkg, NSLocalizedDescription = An error occurred while running the scripts from package "licreg.pkg."} {
NSFilePath = "./postinstall";
NSLocalizedDescription = "An error occurred while running scripts from package \ U201clicreg.pkg. \ U201d";
NSURL = "file: //localhost/Volumes/Installer/Install%20Autodesk%20AutoCAD%202022%20for%20Mac.app/Contents/Helper/ObjToInstall/LicregTool/licreg.pkg";
PKInstallPackageIdentifier = "com.autodesk.autocad2022.registerproduct.pkg";
}
2021-05-17 15: 18: 15 + 01 Macbook-Pro-Marco installd [514]: PackageKit: Running idle tasks
2021-05-17 15: 18: 15 + 01 Macbook-Pro-Marco installer [1014]: install: didFailWithError: Error Domain = PKInstallErrorDomain Code = 112 "An error occurred while running the scripts from the package“ licreg. pkg. ”" UserInfo = {NSFilePath =. / postinstall, NSURL = file: //localhost/Volumes/Installer/Install%20Autodesk%20AutoCAD%202022%20for%20Mac.app/Contents/Helper/ObjToInstall/LicregTool/licreg.pkg , PKInstallPackageIdentifier = com.autodesk.autocad2022.registerproduct.pkg, NSLocalizedDescription = An error occurred while running the scripts from package "licreg.pkg."} 

I wish I had more Mac OS knowledge, but I've only ever used Windows...

What is your Mac OS version? Does the computer meet the system requirements of AutoCAD 2022? Was this version previously installed?

edit: nevermind, I found it in the log that you are running macOS 11.3.1.