AutoCad 2022 Installation Failed

[tjsduddl97]

Hi, 

I was downloading AutoCad 2022 and for some reason, I couldn't download it.  It didn't tell me what is the problem, just kept saying try again. I tried more than 5 times and still can't figure it out. My windows is the latest version and also downloaded Direct X but still not working. Can you please help me?

[ennujozlagam]

have you try to switch off all your anti virus program and firewall and try again and see if helps. thanks

[tjsduddl97]

I only have windows virus program so I don't think that's why. It is so frustarating. 

[ennujozlagam]

try to refer here and see if helps. thanks

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Instal...

[leowarren34]

Hi @tjsduddl97,

Is this the Browser Download Method?

If not try it since it tends to be less sensitive to network conditions;

Direct Links below:

https://efulfillment.autodesk.com/NetSWDLD/2022/ACD/1E7D4EF7-A28E-3D3E-BA3C-C6FAE4AAB2E0/SFX/AutoCAD...

Have you also run the installers as admin?

[tjsduddl97]

Thanks so much. I'll try it!

[tjsduddl97]

I tried the link that you gave and it still didn't work :(( Thanks tho. It was faster than before another link but couldn't install it.. I really don't know how to fix it

[mdavis22569]

@tjsduddl97 

Clean out your %temp% folder ...

Make sure that the Anti-Virus an Firewall are off.

Make sure you have Admin rights on the machine

How much space is on your C:\ (available space)

[tjsduddl97]

I can use 634GB and I don't think that's enough for AutoCAD for sure. I got this new PC like two months ago so I don't think pc is the problem. I really hope to bring my pc to someone who knows AutoCAD very well and figure out why it's not working..

[mdavis22569]

What is the build of your W10?

UAC set to the lowest and you have Admin rights? 

[srinivasarao.potla]

hi @tjsduddl97 

Thanks for your feedback.

I would like to know more about the issue. could you please send me the log files from the following location? location C:\Users\username\AppData\Local\Autodesk\ODIS

Regards,

Srinivas.

[tjsduddl97]

W10 Education 64-bit (10.0, Build 19042)

UAC set to lowest

cleared the temp folder 

ran as admin

Log below:

Permissions Error Summary

The following permissions errors were encountered. Please review the details below in this file
---One or more registry keys could not be opened for write
---One or more directories are read-only

Machine Settings & Runtime Versions

Platform Information

Operating System = Windows-10-10.0.19041 64 bit
Processor = AMD64 Family 23 Model 113 Stepping 0, AuthenticAMD

Folder Shell Redirections - Per User

AppData = C:\Users\유갱\AppData\Roaming
Local AppData = C:\Users\유갱\AppData\Local
CD Burning = C:\Users\유갱\AppData\Local\Microsoft\Windows\Burn\Burn
{1B3EA5DC-B587-4786-B4EF-BD1DC332AEAE} = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\Libraries
My Video = C:\Users\유갱\Videos
My Pictures = C:\Users\유갱\Pictures
Desktop = C:\Users\유갱\Desktop
History = C:\Users\유갱\AppData\Local\Microsoft\Windows\History
NetHood = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\Network Shortcuts
{56784854-C6CB-462B-8169-88E350ACB882} = C:\Users\유갱\Contacts
{00BCFC5A-ED94-4E48-96A1-3F6217F21990} = C:\Users\유갱\AppData\Local\Microsoft\Windows\RoamingTiles
Cookies = C:\Users\유갱\AppData\Local\Microsoft\Windows\INetCookies
Favorites = C:\Users\유갱\Favorites
SendTo = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\SendTo
Start Menu = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\Start Menu
My Music = C:\Users\유갱\Music
Programs = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\Start Menu\Programs
Recent = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\Recent
PrintHood = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\Printer Shortcuts
{7D1D3A04-DEBB-4115-95CF-2F29DA2920DA} = C:\Users\유갱\Searches
{374DE290-123F-4565-9164-39C4925E467B} = C:\Users\유갱\Downloads
{A520A1A4-1780-4FF6-BD18-167343C5AF16} = C:\Users\유갱\AppData\LocalLow
Startup = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Startup
Administrative Tools = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\Start Menu\Programs\Administrative Tools
Personal = C:\Users\유갱\Documents
{BFB9D5E0-C6A9-404C-B2B2-AE6DB6AF4968} = C:\Users\유갱\Links
Cache = C:\Users\유갱\AppData\Local\Microsoft\Windows\INetCache
Templates = C:\Users\유갱\AppData\Roaming\Microsoft\Windows\Templates
{4C5C32FF-BB9D-43B0-B5B4-2D72E54EAAA4} = C:\Users\유갱\Saved Games
Fonts = C:\Windows\Fonts

Folder Shell Redirections - Per Machine - 32 Bit

Common Administrative Tools = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
Common AppData = C:\ProgramData
Common Desktop = C:\Users\Public\Desktop
Common Documents = C:\Users\Public\Documents
Common Programs = C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Common Start Menu = C:\ProgramData\Microsoft\Windows\Start Menu
Common Startup = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Common Templates = C:\ProgramData\Microsoft\Windows\Templates
CommonMusic = C:\Users\Public\Music
CommonPictures = C:\Users\Public\Pictures
CommonVideo = C:\Users\Public\Videos
OEM Links = C:\ProgramData\OEM\Links

Folder Shell Redirections - Per Machine - 64 Bit

Common Administrative Tools = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools
Common AppData = C:\ProgramData
Common Desktop = C:\Users\Public\Desktop
Common Documents = C:\Users\Public\Documents
Common Programs = C:\ProgramData\Microsoft\Windows\Start Menu\Programs
Common Start Menu = C:\ProgramData\Microsoft\Windows\Start Menu
Common Startup = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup
Common Templates = C:\ProgramData\Microsoft\Windows\Templates
CommonMusic = C:\Users\Public\Music
CommonPictures = C:\Users\Public\Pictures
CommonVideo = C:\Users\Public\Videos
OEM Links = C:\ProgramData\OEM\Links

.NET Versions installed

4.8.04084 (no service pack) (32 bit)
4.8.04084 (no service pack) (64 bit)

Visual C++ Runtimes installed

Microsoft Visual C++ 2010 x64 Redistributable - 10.0.40219 = 10.0.40219
Microsoft Visual C++ 2010 x86 Redistributable - 10.0.40219 = 10.0.40219
Microsoft Visual C++ 2012 Redistributable (x64) - 11.0.61030 = 11.0.61030.0
Microsoft Visual C++ 2012 Redistributable (x86) - 11.0.61030 = 11.0.61030.0
Microsoft Visual C++ 2012 x64 Additional Runtime - 11.0.61030 = 11.0.61030
Microsoft Visual C++ 2012 x64 Minimum Runtime - 11.0.61030 = 11.0.61030
Microsoft Visual C++ 2012 x86 Additional Runtime - 11.0.61030 = 11.0.61030
Microsoft Visual C++ 2012 x86 Minimum Runtime - 11.0.61030 = 11.0.61030
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.30501 = 12.0.30501.0
Microsoft Visual C++ 2013 Redistributable (x64) - 12.0.40664 = 12.0.40664.0
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.30501 = 12.0.30501.0
Microsoft Visual C++ 2013 Redistributable (x86) - 12.0.40664 = 12.0.40664.0
Microsoft Visual C++ 2013 x64 Additional Runtime - 12.0.40664 = 12.0.40664
Microsoft Visual C++ 2013 x64 Minimum Runtime - 12.0.40664 = 12.0.40664
Microsoft Visual C++ 2013 x86 Additional Runtime - 12.0.40664 = 12.0.40664
Microsoft Visual C++ 2013 x86 Minimum Runtime - 12.0.40664 = 12.0.40664
Microsoft Visual C++ 2015-2019 Redistributable (x64) - 14.28.29334 = 14.28.29334.0
Microsoft Visual C++ 2015-2019 Redistributable (x86) - 14.28.29334 = 14.28.29334.0
Microsoft Visual C++ 2019 X64 Additional Runtime - 14.28.29334 = 14.28.29334
Microsoft Visual C++ 2019 X64 Minimum Runtime - 14.28.29334 = 14.28.29334
Microsoft Visual C++ 2019 X86 Additional Runtime - 14.28.29334 = 14.28.29334
Microsoft Visual C++ 2019 X86 Minimum Runtime - 14.28.29334 = 14.28.29334

Autodesk Components installed

Autodesk AutoCAD Performance Feedback Tool 1.3.8 = 1.3.8.0 UninstallString = MsiExec.exe /X{3EDD9D7F-E305-485B-A0E5-7F6D24A87093}
Autodesk Genuine Service = 3.2.18 UninstallString = MsiExec.exe /X{54A00624-3EF9-49A2-92A9-7244EADD0212}
Autodesk Installation Diagnostic Assistant = 1.5.0.0 UninstallString = MsiExec.exe /I{0C4B4EEC-C4E5-4E3E-B502-9BEAECBC3F01}
Autodesk Material Library 2022 = 20.3.7.0 UninstallString = MsiExec.exe /X{A9221A68-5AD0-4215-B54F-CB5DBA4FB27C}
Autodesk Material Library Base Resolution Image Library 2022 = 20.3.7.0 UninstallString = MsiExec.exe /X{6256584F-B04B-41D4-8A59-44E70940C473}
Autodesk Single Sign On Component = 12.3.3.1803 UninstallString = MsiExec.exe /X{B9F5BDED-021C-4926-8518-4FA7114B7040}

Link to running processes on computer

AutodeskPermissionsTest_processes.txt

Free Disk Space:

Drive C = 671294836736 bytes free

Link to mapped & substituted drives on computer

AutodeskPermissionsTest_mappings.txt

Permissions Tests:

Directory Access: ProgramFiles

---Path: C:\Program Files
---Exists = True
---Read = True
---Write = False
---Applies To = all

Directory Access: ProgramFiles(x86)

---Path: C:\Program Files (x86)
---Exists = True
---Read = True
---Write = False
---Applies To = x64

Directory Access: ProgramData

---Path: C:\ProgramData
---Exists = True
---Read = True
---Write = True
---Applies To = all

Directory Access: AppData

---Path: C:\Users\유갱\AppData\Roaming
---Exists = True
---Read = True
---Write = True
---Applies To = all

Directory Access: LocalAppData

---Path: C:\Users\유갱\AppData\Local
---Exists = True
---Read = True
---Write = True
---Applies To = all

Directory Access: CommonFiles

---Path: C:\Program Files\Common Files
---Exists = True
---Read = True
---Write = False
---Applies To = all

Directory Access: CommonFiles(x86)

---Path: C:\Program Files (x86)\Common Files
---Exists = True
---Read = True
---Write = False
---Applies To = x64

Directory Access: Temp

---Path: C:\Users\유갱\AppData\Local\Temp
---Exists = True
---Read = True
---Write = True
---Applies To = all

Directory Access: TMP

---Path: C:\Users\유갱\AppData\Local\Temp
---Exists = True
---Read = True
---Write = True
---Applies To = all

Registry Access: HKLM_Software

---Key: HKEY_LOCAL_MACHINE\Software
---Read = True
---Write = False
---Applies To: all

Registry Access: HKCU_Software

---Key: HKEY_CURRENT_USER\Software
---Read = True
---Write = True
---Applies To: all

[tjsduddl97]

I don't know which one is so I just took a screenshot of the folder.

[srinivasarao.potla]

Hi @tjsduddl97 

please zip all the files in that folder send me.

Regards,

Srinivas.

[tjsduddl97]

Here it is. 

[er.dejong]

Any news on this problem?
I have a user with the same problem. There it gave this line in the Install.log:
2021-04-06T12:55:15.686 [Install Manager: 21380, single] [InstallManager WARN] [ Autodesk::DDA::IMUtils::GetBundleInfoListFromJson ] Input Json is empty!

Does this mean something is wrong with Java?

[srinivasarao.potla]

Hi @tjsduddl97 

thanks for sharing the log files.

The installation failed due to licensing component.

2021-04-04T20:23:03.303 [Install Manager: 12624, single] [InstallManager INFO] [ InstallManager::HandleInstallFailure ] Failed to install Package (upi2: {D93E01D9-AF6E-32E9-ACA2-61D9E92563C1} name: Autodesk Licensing Installer 1.0 ) Error Code: 240 Exit Status: 2

Please uninstall the licensing component and try to to -re install the product.

Hope this helps.

Regards,

Srinivas. 

[tjsduddl97]

Oh I see. How can I delete the licensing component? 

[srinivasarao.potla]

Hi @tjsduddl97 

open the control panel and delete it.

the following link may help

https://forums.autodesk.com/t5/installation-licensing/download-failed-installation-aborted-result-16...

Regards,

Srinivas.

[imagbuhat.contractor]

after series of testing, in the past for previous versions 2021 and below, Autodesk is instructing us to clean up everything, clean slate, it is not applicable to 2022 version tho. From the custom install for enterprise now available on the account's portal, they changed how we generate install for enterprise deployment and this is where I found most of the logs aside from the ODIS log. From the customization products I've chosen, here's the log. Cleaning up this directory if there's already an existing 2022 install, will surely fail on the reinstall.

C:\Program Files\Autodesk
C:\Program Files\Common Files\Autodesk Shared
C:\Program Files (x86)\Common Files\Autodesk Shared
C:\ProgramData\Autodesk
HKLM\Software\Autodesk
HKLM\Software\WOW6432Node\Autodesk

I already escalated and submitted my ODIS to the chat support for escalation and I'm still figuring out what are the specific entries defined which Installer.exe/ODIS/xml are looking for during install

After 15hrs testing and reinstall/reimaging, that's what i found out so far. Leaving those entries will make the install smoothly but deleting any of those, you'll have to reimage instead.