AutoCAD 2017 Script Error_License

[Anonymous]

After I installed the software I got this very strange error and I can't get through the license process. Could you please come back to me with an answer and try to get it sorted asap, as I really need it! AutoCAD has been installed and reinstalled 3 times now, delete everything before any other installation, nothing seems to work....Thank you very much for your help. 

[Mark.Lancaster]

@Anonymous

Welcome to the community...

See these 2 articles

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCAD-2017-fails-to-launch-after-install.html

and

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/Script-error-launching-AutoCAD-LT-2017.html

[Darin.Green]

You'll need to perform a clean uninstall of your current Autodesk applications... Use the Clean Uninstall link in my signature under resources.

Once that's completed, download the software from the Autodesk Virtual Agent

Once there, use the Download Links option to navigate to the application you need to download.

NOTE: If there are multiple parts for the download, you'll need to click each part to download them, once they are downloaded double-click Part1 (which will automatically extract the remaining parts) to begin the installation.

[natasha.l]

Hello @Anonymous,

Thank you for being a part of the community, I am sorry to hear you are having an issue with your AutoCAD 2017 software. As the rest of the community mentioned I would conduct a clean uninstall and the following step by step:

•  Clean Uninstall of the product
• Update your System (Windows & Java)
• Reinstall the product

Please let us know if your issue was resolved and what resolved it.

I hope this answered your question, if so please click Kudos or the "thumbs-up!" icon.

Did my response help resolve the issue? Please "Accept As Solution" to help others in the community. 

[Anonymous]

1. Hello @natasha.l and @Darin.Green 

I've tried to reinstall the software as per your instruction with Clear Uninstall and Autodesk Virtual Agent this morning and after spending another 5 hours in order to, hopefully, get it fixed, I have the same issue... I just want to mention that Antivirus was completely closed during the installation process.

.

Normal process as shown...                                        Activation & Sign in as a dif. user = both have the same final result                                                                                                                                                                                                                                      

After doing those steps all over again, I have the same window and I have to repeat the process

2. Hello @Mark.Lancaster

The attached pictures were made after creating the LGS.data document in the right installation location as mentioned.

On the other hand, the second option didn't work because I couldn't find 'AppData\Roaming\Autodesk\ADUT',ProdInd_UserInd.cur file. or adskflex. docs

In the mean while, I will try to look into another solution on this forum and contact customer service...

Thank you very much for you help! Very much appreciated

[Anonymous · Accepted solution]

I could say this topic is now closed.

It all came down to just reset my password from Autodesk account.

Thank you for your help guys and take care!

[natasha.l · Accepted solution]

Hello @Anonymous,

I am glad to hear you resolved the issue regarding your AutoCAD 2017 software by resetting your Autodesk Account password. Please let me know if you need further assistance. 

Resetting and Changing Your Autodesk Account Password

Thank you.