AutoCAD 2016 Crash

[Anonymous]

Good evening! I have problems with the trial version of AutoCAD 2016. I installed the program on my personal computer, but it does not work and does not respond. The cursor disappears in the program field, the buttons look wrong, I cannot click on them, I cannot close the program or minimize it. I attach a screenshot to show how the program looks during the work.
I suppose that my computer is not powerful enough to work at AutoCAD 2016. Its characteristics are:
Screen resolution - 1366 * 768
Operating system - Windows 10
Windows version - 1803
Device name - LAPTOP-EMIDGN
Processor - Intel (R) Core (TM) i3 - 5005U CPU
2.00GHz
RAM - 4 GB
The device code is 61C8BE68-4AA7-4ACA-82BF-E59070D9E072
Product Code - 00327-30000-00000-AAOEM
System Type - 64-bit operating system

Please tell me what the problem is and whether I can contact by phone (I live in Russia) with customer support.

[pendean · Accepted solution]

Yes, your laptop is underpowered, start GRAPHICSCONFIG command and turn off hardware acceleration to see if that helps.

Trial of AutoCAD2016? you cannot buy a new license for that today, you do know that, correct?

R2016 is also not well suited for Windows10 https://knowledge.autodesk.com/support/autocad/learn-explore/caas/sfdcarticles/sfdcarticles/Windows-...

[Anonymous]

What exactly is the problem in my computer, does it need more RAM or is it something else?
So, Windows 10 works best with  AutoCAD 2017, 2018 and 2019?

[Anonymous]

I would like to know which versions of the AutoCAD program (maybe AutoCAD 2013 or AutoCAD 2010) can theoretically work with the operating system Windows 7 and the characteristics of my computer?

[pendean]

---

@Anonymous wrote:

What exactly is the problem in my computer

---

Try what I suggest starting with the first one then see if your problem goes away: your video card is inadequate/choking.

Other issues: your processor is a low end model (made for word processing duties), plus your ram is insuficient for a 64bit OS, and you lack a quality upgraded video card. Explore this link for what makes a better laptop for autocad https://picknotebook.com/blog/the-best-laptop-for-autocad/

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

Recent Windows 10 security updates like around Oct 9/10th have caused AutoCAD to lock up on some machines.  Do you have an recent Windows security update like this

[Anonymous]

I don't know, how to check this, which folder and where in my computer should I open?

[Mark.Lancaster]

@Anonymous

There's no folder for you to check..

Go into Windows/Control Panel/Program and Features/Add & Remove programs and select Window updates (upper left) and scroll down to see security updates that was applied to Windows.

[Anonymous]

Yes, I have this update of security, what should I do now?

[Anonymous]

I don't know, how to start GRAPHICSCONFIG command and turn off hardware acceleration, can you explain me in more details, how to do it, please?

[natasha.l]

Hello @Anonymous, 

 Type the command GRAPHICSCONFIG > then turn off Hardware Acceleration.

Let us know how it goes.

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Unfortunately, I can not do this, the program does not respond, I can not press the buttons and get some kind of response

[Mark.Lancaster · Accepted solution]

@Anonymous

Can you remove/uninstall that update as I pointed out?

[Anonymous]

Yes, I've already uninstalled this update. By the way, my problem was solved: I installed AutoCAD 2018, and it works very good even on the underpowered computer. I don't know, why, but I'm just very happy. Do you know, what is the reason?

And thank you very much!