AutoCAD 2013 serial number and product key

[billnash1019]

My serial Number and Product Key are not accepted when input during th einstallation process.  How can I get this resolved?  You have to have the product regestered in order to get to Customer Support - and you can't register without the software accpeting the serial number and produce key.

[philip.s · Accepted solution]

Hello William and welcome to the community!

Can you verify that the name at the top of the software installation / activation screen says AutoCAD LT and not AutoCAD, which is one of the common causes of an invalid Serial Number or Product Key error.

If that is the case, you can download the correct program from our trials page.

Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.