Installation & Licensing

Installation & Licensing

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Observer
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Post 1 of 5

AutoCAD 2012 invalid serial number

138 Views, 4 Replies
08-06-2014 10:58 AM

Like so many, trying to install AutoCAD 2012 on a computer who's drive died and I simply get "invalid serial number". And to make it even better, I cannot find a single phone number to call someone about this and their "chat" function just says that all the agents are busy...

 

Employee
2961 Posts
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Post 2 of 5

Re: AutoCAD 2012 invalid serial number

08-06-2014 03:20 PM in reply to: shartford

Hi @shartford and welcome to the community!

 

Typically when you receive that type of error the license has been upgraded making the license unavailable for use or a manual activation maybe be required, depending on the situation. To confirm your serial number's status please contact our Activation and Registration department:

 

1.    Visit http://knowledge.autodesk.com/contactus
2.    Select “Activation & Registration” or “License Management”
3.    Select appropriate subtopics from the pull-down menus
4.    Select “I Still Need Help”  if you need personal assistance

 

I hope this helps! If you have any other questions please be sure to let us know. Thanks!



Jessica Thrasher
Observer
3 Posts
Post 3 of 5

Re: AutoCAD 2012 invalid serial number

08-07-2014 08:25 AM in reply to: jessica.t

Unfortunately that didn't help. I went through and the wizard basically told me it was opening a web form for me to fill out so a rep would contact me, but it didn't actually open any form to fill out and I am back at square one...

Observer
3 Posts
Post 4 of 5

Re: AutoCAD 2012 invalid serial number

08-07-2014 08:53 AM in reply to: shartford
Was finally able to open a ticket about this. Still, now I have to wait how long to get support to activate a product I own?
Employee
2961 Posts
373 Kudos
144 Solutions
Post 5 of 5

Re: AutoCAD 2012 invalid serial number

08-07-2014 11:52 AM in reply to: shartford

Thank you for your case submission! I've just sent an email to the Activation and Registration team requesting that they process your case as soon as they can. Apologies for the wait, be sure to let me know if you need anything else in the meantime. Thanks!



Jessica Thrasher
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