AEC Industry Collection

[mtokar85]

Hello,

We have recently purchased a subscription to the AEC industry collection. It has shown up on my AutoDesk account and I have assigned it to a user; however, that user cannot see it as an option for download within thier AutoDesk account. We have this user on another product currently and it has worked fine. 

Please help!

Thanks.

[Mark.Lancaster]

@mtokar85

Welcome to the community and welcome to collections.. 

There's no single download for collections..  You must download and install each required application that belongs in the collection.

However I suggest that you don't use your Autodesk Account to download and install..

Download and install per:

1. Access the Autodesk Virtual Agent (http://autodesk.creativevirtual15.com/autodesk/bot.html?isJSEnabled=1&businessArea=Root.Front%20Desk...) and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

Good luck on your installation.

[dgorsman]

If there is more than one user, I would take that a few steps further.  Don't give the user rights to download, instead download the installer yourself using Mark's instructions.  Download any SPs, hotfixes, and plug-ins as well.  Back all of those up somewhere along with serial numbers, product codes, and reseller contact info.

Using the installer, build a deployment on the network using the appropriate license type (Desktop, network).  Most, if not all, users should have read-only rights to that location.  When a user needs a specific program you can either point them to the shortcut created by the deployment creator OR use management software like SCCM to "push" the install to the users computer without needing their input.

Easy-peasy.  Only need to download once, less work for IT, less work for users, safe from critical failures like computer failure, fire, or the manager getting hit by a bus, and you still have a copy of that installer in case it gets retired later.

[matthew.d]

Hi @mtokar85,

A big welcome on behalf of the community!

To add on to what @Mark.Lancaster provided. The reason those users are not seeing the downloads available within their accounts is that they are not assigned the benefits for the contracts within the user management section of your account. To do this, navigate to the user management section of your Autodesk Account. Hit edit access under the user that is not seeing the downloads and assign them the product updates and web support benefits. Once you save this, the downloads will show up in their accounts. I have provided a screenshot below of this. The virtual agent, which was linked above is also a great option to download products.