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Installation & Licensing

Post 1 of 17

Activation Screen is Blank

14359 Views, 16 Replies
10-26-2010 01:35 AM

Whenever I try to activate my product (Autodesk Inventor Professional 2011), a blank window pops up with two radio buttons on it (see attachment).  I cannot do anything except for select between the two radio buttons.  Can you please help me activate my product?



Post 2 of 17

Re: Activation Screen is Blank

10-26-2010 06:40 AM in reply to: ngulezian
Post 3 of 17

Re: Activation Screen is Blank

10-26-2010 06:42 AM in reply to: ngulezian

Please check the following Technical Solution to see if the information provided is of help to you:


The general cause of this issue could be due to scripting being disabled on the machine. Please reply if this information does not resolve the issue.


Alison Gangler, Autodesk Product Support


Alison Gangler
Autodesk Product Support
Autodesk, Inc.

Alison Gangler
Install Engineer/PDG-AEC Product Group
Autodesk, Inc.

Post 4 of 17

Re: Activation Screen is Blank

11-05-2010 02:38 AM in reply to: ngulezian

I'm finding this as well with a different Autodesk product, and there are only so many times you can ensure scripting is enabled in the registry and that you can run regsvr32 jscript.dll.


Browser and internet explorer settings are obviously all scripting enabled, I've even tried disabling my internet security completely (going offline obviously) and still a blank window.


Seems to be a bigger problem here which Autodesk aren't addressing?

Post 5 of 17

Re: Activation Screen is Blank

11-05-2010 04:59 AM in reply to: ngulezian

My problem is now fixed!!  Smiley Very Happy


(The registry entries suggested were already in place, so that was a waste of time; it was worth checking, though.)


When I ran "regsvr32 jscript.dll" & "regsvr32 vbscript.dll" from C:\Windows\SysWow64 it did NOT fix my problem...




When I ran them from C:\Windows\System32 my problem went away!!  Smiley Very Happy

(Because I had the activation window already open, I had to refresh the window [right-click - Refresh or F5 key])


Bottom line (My deduction)...  Even though I am running the 64-bit version of Windows Vista, I am still using the 32-bit version of Internet Explorer (my default browser), which is what the activation window/applet is using.


Anyway, as I said, I'm all set now...  So, give it a shot and let me know how YOU make out.




Philip  Smiley Very Happy

Post 6 of 17

Re: Activation Screen is Blank

11-05-2010 02:19 PM in reply to: ngulezian

I'm having the same problems. Windows 7-64 bit, unfortunately none of the solutions here are working, even the last one which sounded promising.


I'd go to the reseller but from experience the first place they turn to is here...

Post 7 of 17

Re: Activation Screen is Blank

11-09-2010 06:15 AM in reply to: ChuckUk

Solution that I have found is to create another user account with management rights, this new, blank account doesn't seem to have whatever blocks that Windows 7 has decided are necessary and the activation process can go ahead.


Is it it me or does Windows 7 seem to want to drive your "software experience" in whatever direction Microsoft wants, for good or ill, treating you (the PC owner) as an unwanted and annoying passenger to be disregarded in the process or working out which direction to go?

Post 8 of 17

Re: Activation Screen is Blank

11-22-2010 08:34 PM in reply to: ngulezian

Adding second user with admin. capacity on win 7 works for activating software.

Post 9 of 17

Re: Activation Screen is Blank

12-27-2010 07:44 PM in reply to: ngulezian

Im sorry. Im not good in command code script or something. But i follow all the instruction have given but still can't make it.


If there others solution that can help this problem.


Im using Windows XP. SP3


Already editting RegistryEdit (as instruction) but still nothing happen

Post 10 of 17

Re: Activation Screen is Blank

12-30-2010 12:51 AM in reply to: kaystudy

I got the same problem with Autodesk Maya 2011.


I can't activate it because the same screen apears. Its exscualy the web site and in that window was put in internet explorer part but there is an error in that site.


Post 11 of 17

Re: Activation Screen is Blank

02-25-2011 03:21 PM in reply to: ngulezian

Had the same problem. Couldn't activate program.. Took the advice of Chuck and created another user ID with administrator rights. Worked a charm. Many thanks. 

Re: Activation Screen is Blank

03-27-2011 02:09 PM in reply to: ngulezian

Oh! Smiley Very Happy Thank, Yes.

This REALLY worked for me.
You Just have to make a "Backup" of "zones" so that you can UNDO it, If you do it incorrectly or wrong. Becarefull & don't rush. And everything will be fine.
Thanks Again.

Post 13 of 17

Re: Activation Screen is Blank

06-06-2011 04:14 AM in reply to: jmneil



I tried every solution but nothing worked for me. Please help!



Post 14 of 17

Re: Activation Screen is Blank

06-16-2011 04:28 PM in reply to: ngulezian

I really need help with this problem a.s.a.p... Could anyone give me a simplified (non-advanced user) way of fixing it?

Post 15 of 17

Re: Activation Screen is Blank

06-27-2011 11:40 AM in reply to: Lukus272

Download Google Chrome here.


Open the activation page, the one that shows up blank, and right click and click "properties".


Copy the "Address(url)" box and paste it into Chrome.


That should work.


Post 16 of 17

Re: Activation Screen is Blank

09-11-2011 04:31 AM in reply to: wilkesreid

The solution for me was opening one of the html files in IE directly (path can be found in the properties window (context menu) and allow the execution of the activeX element.


Afterwards i reloaded the content of the activation dialog (opened all the time) and it worked.

Post 17 of 17

Re: Activation Screen is Blank

01-26-2012 06:50 PM in reply to: ngulezian

Thank you Phillip.


This was the solution for me. It's working. :) Thanks to you.




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