Dear Autodesk team,
After installing Sketchbook 2018, when I click in the Enter a Serial Number button the app closes down and nothing else happen. Do you have any report from some else? I am using Win 10 professional.
Best,
Jaime
Activation Process Fail
Welcome to the Autodesk User's Community...
Do you have full control of C:\Programdata\Autodesk\CLM directory? Is there one there? C:\Programdata is a hidden folder and you may need to adjust your viewing options.
Also this a user based forum and its not Autodesk. Just wanted to let you know in case you're thinking you are working with Autodesk directly.
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hi Mark,
Ok, nice to know that, I got redirected here from twitter so it is fine, any help is good and welcome.
I followed that root and this is what I got. LGS it has another folder with numbers inside but that is empty and the V5 just contain logos and icons.
Best,
Jaime
In that LGS/871JI sub-folder, open notepad and create a file called LGS.DATA. In that file add the wording as is _STANDALONE. Save the file and make sure it didn't get saved as LGS.DATA.TXT. Launch your application again and pick serial #/product key. What happens then?
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hi Mark,
Unfortunately no luck, now the application does not even open. I did this anyway I hope it is what you mean.
Thank you very much,
Jaime
Ok.. Next step.. Perform a license reset now...
Please note, folders of C:\Programdata and C:\Users\[Username]\Appdata (listed below) are hidden folders and you may need to adjust your viewing settings.
First make sure you're signed out of the desktop app and A360 (both are located in your Windows system tray
On your computer, navigate to
2017 Version: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2017.0.0.F [<Product Key> is the product key of the application you have]
2018 Version: C:\ProgramData\Autodesk\CLM\LGS\<Product_Key>_2018.0.0.F [<Product Key> is the product key of the application you have]
Delete the LGS.data file you just created.
Navigate to C:\Users\[username]\AppData\Roaming\Autodesk\ folder
Delete the ADUT folder and it's contents
When you start the application, it will prompt you to choose one (that matches your license) of the following:
Login - 30 day trial or CLIC (Cloud Based) licenses
Serial Number - Students, Standalone and Single-User Term Based activation
Network - Network License server for obtaining licenses from a machine on your network
Good luck and report back on your progress
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hi Mark,
I have tried to follow that steps but I can find the folders you are talking about.
Thank you,
Jaime
That's fine..
What happens when you start the application again? Does it work? Does it crash again?
Mark Lancaster
& Autodesk Services MarketPlace Provider
Autodesk Inventor Certified Professional & not an Autodesk Employee
Likes is much appreciated if the information I have shared is helpful to you and/or others
Did this resolve your issue? Please accept it "As a Solution" so others may benefit from it.
Hi Mark,
I still struggling with this activation license. I am wondering when it will be worth it to uninstall it and try again.
Best,
Jaime
