activation code not received

[Anonymous]

Hi everyone,

I purchased autocad lt desktop subscription two hours ago, I received the confirmation paiment email but not the email with the activation code.

Autocad LT also doesn't appear in my autodesk account.

Is there a solution? I can't wait for ages to get the code ;-))

Another question : is it still necessary to installer SP1 (I'm on windows 10 family edition 64 bits) or is it now included in the autocad lt file?

Thanks a lot for your reply!

cheers

[Otto · Accepted solution]

Hello thomasdeschamps77 and welcome to the Autodesk community!

If you’re having trouble with the activation email, please note that sometimes the email can be accidentally routed to your spam or junk folder. Please check there.

Also, please note that you should be able to access your download and activation information by logging into Autodesk Accounts.

If you cannot access software in your account and need to download it now, please go to the Virtual Agent.

If none of those items helped, please submit a support request as follows: 

Students should request to have the confirmation email resent via this form.

If you are having trouble with your Autodesk Account or an eStore purchase, please visit our order support page where you will be able to chat with a representative or submit a support request.

If this information was helpful, please consider marking it as an Accepted Solution by clicking on the "Accept as Solution" link, below. Taking a moment to do this will help others with similar questions find useful answers. Thank you!

Kudos (click on the link or the "thumbs-up!" icon), are also gratefully received! (Even a bot likes praise.)

If this answer missed the mark, please let us know so that other community members can lend a hand. Any additional details might help, too: consider including relevant screenshots, log files, error messages, or system specs.

[jeffrey.sin · Accepted solution]

HI @Anonymous,

Welcome to the Community. Apologies for any inconvenience this has caused you. 

For Desktop Subscription software, you won't need an activation code to access your software. You will just need to enter the serial number and product key, which you can find from your Autodesk Account, and sign in to your account to activate and access the software. Check out these links for more information: 

Installing Desktop Subscription Software

Desktop Subscription Setup FAQ

Desktop Subscription Licensing FAQ

Let us know how it goes. 

Thank you,