80004005 error

80004005 error

cbolton
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80004005 error

cbolton
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Good afternoon folks... we have been working for a couple of days with both Plant 3D and Civil 3D 2024 and they seem to be having the issues described in this thread. What we have found is that the applications will install via Software Center so I can only surmise that the SYSTEM account isn't the only problem (since the applications installed by Software Center also use this account). AutoCAD 2024 installs just fine and so does AutoCAD Electrical 2024.

The way we have the task sequence setup, it uses a dynamic order that is based on a the role of the primary user associated with the computer that is being imaged. The order in which software is installed can be a bit chaotic so with the pickier applications we replaced the installation with a simple registry script that writes a value into a key called MyRegKeys and then we use a step further down in the task sequence that reads the registry and if it finds the value for a corresponding application, it installs it in a precise order. In the case of Plant, I reboot the computer (back into the installed OS) and then install AutoCAD 2024, the AutoCAD 2024.1.2 Update and finally the VBA Enabler for AutoCAD 2024. Then I reboot the computer again (because I have also observed that these Autodesk installs will sometimes incorrectly detect that the previous install is not done and will fail for that reason as well). After the reboot the TS continues and begins the install of Plant 3D. It copies the files into the CCMCACHE and it spins for a while...

Screenshot 2024-03-05 145002.png

and then it fails with this message...

Screenshot 2024-03-05 155106.png

I rebuilt the application package to see if that would correct the issue but it does not. I am using the provided batch file to install and it is running the following command line:
"%~dp0image\Installer.exe" -i deploy --offline_mode -q -o "%~dp0image\Collection.xml" --installer_version "1.39.0.216" 

 

I also attempted to run the command line from within the console on the test computer and I could see that installer.exe executed but it didn't seem to do anything and the directory structure didn't change.

 

I haven't tried changing to a 32-bit package as some have suggestion as others seem to have indicated that this doesn't work either. I would like to find a solution that works for these applications. Usually the 80004005 error means that there is an access denied issue going on but for the life of me I can't figure out what this could be attempting to access that it can't. Maybe someone could enlighten me so we can get this issue resolved please? 

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cbolton
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As a follow-up... I also browsed to c:\Windows\Temp and found that there were a few Plant 3D log files so something did kick off on the test PC. This particular log was called: Autodesk_Plant3D_Core_2024_15.0.6100.2_install.log and it showed a ton of "Path to remove does not exist" lines but when I filtered it further, these lines in particular stuck out to me:

Screenshot 2024-03-05 161526.png

It's particularly interesting that there is a message regarding memory with the quoted text being "Not enough memory resources are available to complete this operation" however the test computer has 8GB of RAM which should be adequate for the installation operations (at least it has never been an issue before).

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