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Apologies for the inconvenience Theresa.
As a workaround, can you please access the trial software through Matt, our Virtual Assistant.
From Matt: Download and Installation -> Software Download Links -> I need to redownload my product
Please accept as a solution if this fully resolves the issue, or reply with additional specifics if the problem persists.
Philip Schmelzer
Program Manager
Using the Autodesk Community | Community Feedback | Expert Elite Program
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