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Installation & Licensing

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Post 1 of 2

3ds Max 2018 crashes at licensing

39 Views, 1 Replies
04-20-2017 11:39 AM

Installed 3ds Max 2018 and it works great in the 30 day trial mode.  No issues.  However, it crashes when I try to license.

 

1) If I select "Enter Serial Number" from the licensing splash screen, it goes to the Max splash for a while, then crashes.  Going into trial mode, however, allows the software to run.

 

2) Trying to license from within the app also crashes.  I press "Already Have a License" on the trial screen, then get a second "Activate" screen.  When I press "Activate", it crashes.

 

Any ideas? 

 

 

 

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Post 2 of 2

Re: 3ds Max 2018 crashes at licensing

04-21-2017 09:51 AM in reply to: gmaestri

Hello @gmaestri,

 

Welcome back. I would make sure you first meet the system requirements & check your connectivity to the internet.

 

Then continue with these steps if you still have an issue. 

  1. Conduct a Clean Uninstall of the program use MSfixitTool to complete the uninstall 
  2. Log in as an Administrator 
  3. Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter 
  4. Temporarily disable your Antivirus software & Firewall
  5. Temporarily disable UAC:  Windows 7 , Windows 10 
  6. Use Browser Download Method for Autodesk Account

Report back on the progress. 

 

 

Please "Accept As Solution" if a reply has helped resolved the issue or answered your question, to help others in the community.

 

 



 





Natasha Laureiro


Community & Social Media Support Specialist


Helpful Links: Prepare your computer for download |  Autodesk Virtual Agent | Clean Uninstall 

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