3DS Max 2017 install Error

[endrinauni408]

Hello Autodesk Community. There is a problem with Autodesk 3Ds MAX 2017 installation. After the half of the installation process, the software products failed to install on my computer. Why does it happen? 

My computer system parameters are: 4GB of RAM, Windows 7 (service pack is not shown), 64-bit operating system, AMD E-300 APU with Radeon(tm) HD Graphics 1.30 GHz and 300 GB free space of HDD. 

Are my computer parameters the cause of installation error?

[Mark.Lancaster]

@endrinauni408

Welcome to the community...

Most likely its just failing due to the method you are using.

Download and install per:

1. Access the Autodesk Virtual Agent and follow the download links to your product.
2. Download all of the parts (some applications only have a single part to download) for your product first. Do not continue until all of the parts have fully downloaded.
3. Navigate to your download folder location and extract (double click) part _001_00X.sfx.exe (or the single file download).
4. In a few seconds the extraction will start and prompt you to extract to C:\Autodesk.
5. Once the extraction is finished, the installation will automatically start.
6. Follow the installation steps for your product

If you want the full recommended installation steps, click on the installation link in my signature.

However if the installation does fail using this method, please post your installation log file here so we can review it.  Posting info: Sometimes installation log files contain personal information such as your serial #.  Prior to posting your log file please make sure to remove such info.

Good luck on your installation and report back on your progress.

[endrinauni408]

Thank you but i have passed these steps. 

The problem is, I cannot install the products

[endrinauni408]

Were my pc parameters the reason of it?

[natasha.l]

Hello @endrinauni408,

Based on your previous post it doesn't seem you have the SP1 update installed. Please update your Windows with the Windows 7 SP 1 listed in the system requirements for the software

1. Log in as an Administrator 
2. Empty your TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Explorer and hit Enter 
3. Temporarily disable your Antivirus software & Firewall
4. Temporarily disable UAC:  Windows 7 , Windows 10 
5. Try to install the product again by going to the install files located in C:\Autodesk\3Ds Max 2017. Then, double click & start the Setup.exe file and follow the prompts.  

Let us know if this helped. Thank you. 

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