2022 AutoCAD connection to internet notification counter

[chunkyman]

A co-worker updated his AutoCAD to 2022; as did many other of my co-workers. His current version has a counter that states he has "X" amount of days working without internet before it basically quits working.

1. We have an active internet connection.
2. His AutoCAD has all the updates downloaded.
3. His computer is the only computer in the office with this message.
4. We did have licensing issues with his computer that was corrected with a wipe and re-install. AutoCAD kept saying he did not have an active subscription.
5. I found this on the forums, but it is based off actually not having internet. Considering we have internet, I'm not sure if it applies.

https://forums.autodesk.com/t5/installation-licensing/using-autocad-without-internet-connection/td-p...

I'm the person everyone comes to for any AutoCAD related issues, but I never saw this before. My current mindset is that this might be an IT issue and that the company's firewall or something is blocking AutoCAD on his computer or something is causing AutoCAD to become corrupted based on the issue before. 

Before I go to IT to have everything checked on their end, I want to be sure I cover everything on my end.

My questions are this:

1. Has anyone ran into this issue?

2. If so, what was the fix? 

I tried to be as though as possible, so if  you need additional information, please feel free to ask. 

[mdavis22569 · Accepted solution]

So it's like this:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/When-y...

When I generally see users with this error it's likely they are having a permissions / access issue.

Have another person ( who doesn't have that issue ) log on to that PC and see if it's an issue.

If they don't then maybe the profile of the user getting the message is a problem. 

If both do, I'd check the following ( honestly I'd do it either way)

How to set up antivirus (AV) exclusions to improve stability and performance of Autodesk software

https://knowledge.autodesk.com/search-result/caas/sfdcarticles/sfdcarticles/Are-there-antivirus-excl...

Which URLs/Protocols need to be white listed for Autodesk Subscription Licenses

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/What-U...

[chunkyman]

I'll give those two things a try and hopefully it will fix the issue. Thanks for the help!