Will not generate serial number try again in 30 minutes

[Anonymous]

I am trying to use the education version for autocad and it is not allowing me to generate a serial number. I used the free trial and still have homework. Support is not answering to any of my question. Can someone please help please.

[Anonymous]

not really

no one  here can generate serial numbers

the only team that can help is the edu support team & they do not post on this forum

[Mark.Lancaster · Accepted solution]

@Anonymous 

Welcome to the Autodesk User's Community..

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.   If you run out of the 30 days trial without an resolution there's not much more you can do besides waiting.   Did you contact Educational support or normal support?  Normal support will not touch educational accounts.

https://www.autodesk.com/education/support/edu-contact-us-form

Autodesk has indicated the follow information in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Mark.Lancaster · Accepted solution]

Welcome to the Autodesk User's Community..

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.   If you run out of the 30 days trial without an resolution there's not much more you can do besides waiting.   Did you contact Educational support or normal support?  Normal support will not touch educational accounts.

https://www.autodesk.com/education/support/edu-contact-us-form

Autodesk has indicated the follow information in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.

[Mark.Lancaster · Accepted solution]

Everybody is experiencing this issue lately. You must reach out to the educational support team for resolution and run your product in 30 day trial mode until it is resolved.   If you run out of the 30 days trial without an resolution there's not much more you can do besides waiting.   Did you contact Educational support or normal support?  Normal support will not touch educational accounts.

https://www.autodesk.com/education/support/edu-contact-us-form

Autodesk has indicated the follow information in other postings.

This error message is related to a corrupt educational account, that the educational support team many need to assist you with. If it is not a severe account issue the other solutions are listed below:

Try going to Education Community <https://www.autodesk.com/education/free-software/featured> instead of signing in from top bar, please select the application first that you want to download. Then, click on Sign In you also may need to log out and re-login again, using the same method.

In addition, we request you to clear cache and cookies and re- try using a different browser like Firefox or Chrome.

Also try resetting your account or create a new one.