Where do I go for downloading Entertainment Creation Suite Ultimate 2017?

[danrod3d]

Hello, I am a new customer. I just received two email confirmations of my purchase for the Entertainment Creation Ste Ult 2017 Non-Language Specific Commercial Product New Single-user Windows.

It has a link for instructions to go to my account and install available software. I see no links for the creation suite anywhere on my account page or do I see an installation for a free trial of the Entertainment Creation Ste Ult 2017 on the Suite info pag on Autodesk website. The only link I see for this is: 

http://www.autodesk.com/suites/entertainment-creation-suite/free-trial

I am at a stand still since I uninstalled previous versions and NEED to get this back up and running as soon as possible. I dont want to install a 2016 suite package if it does not include the 2017 software I purchased.

Please help. 🙂

Daniel Rodriguez

danny@danrod3d.com

[Otto]

Hello danrod3d and welcome to the Autodesk community!

It looks like you need help uninstalling - or have issues that may be addressed by uninstalling - an Autodesk product. Community members with similar questions found the following article(s) useful: The following article(s) should help you resolve the problem:

Uninstalling a Product

Once your product is uninstalled, please try downloading your Autodesk Software using the Virtual Agent (Please be sure to disable your firewall and anti-virus before downloading)

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[danrod3d]

This is NOT helpful because there is NO link to download Autodesk Entertainment Creation suite Ultimate 2017 on the virtual agent.  Please help.

Daniel Rodriguez

danny@danrod3d.com

[Mark.Lancaster · Accepted solution]

@danrod3d

Welcome to the community and hopefully my (or someone else) reply will be beneficially to you.

As a reminder, this is a world wide (public) user forum where users are assisting others. In addition do not post, attach screen shots, or share any personal information (such as your serial #) here.

The auto-response tries to help 

Are you student/instructor?  Meaning are you trying to get the educational version of the application?

If its a commerical license then you need to log a support case through your Autodesk Account.   We are only users here so we have no access to your information and since the 2017 version is so new there's no other links that we can provide.    In addition I don't know about the free trial link you provided if that's related to Ultimate suite or not.

[danrod3d]

I am a 3d artist with a commercial license. Let me shoot over to the account page and see where to log a support problem. I thought I did that last night and must have overlooked it or something. Thanks for your help, and Ill get back on here and let you knwo what  I find out.

Cheers,

Danny