Vault Professional 2024 Installation incomplete error message

[bpayneH5YD5]

I keep getting this error when trying to install Autodesk Vault Professional 2024.  It states  "The installation is incomplete.  Unable to install updates for Vault Professional 2024 (Client).

I have tried restarting, I have tried applying 2024.4.3 update separately and reviewed the event log and can not get past this issue.  This is a new installation on a Windows 11 Professional laptop with 341 GB of free space left.   I have confirmed that I have internet access and have tried to re-download the Vault Professional Client 2024 from autodesk.com but still can not get past this.. 

Any help getting past this would be appreciated!

[Simon_Weel · Accepted solution]

You might want to check out the installer log files, located at C:\Users\<name>\AppData\Local\Autodesk\ODIS

There's a lot of stuff but I think install.log is a good starting point.

[bpayneH5YD5]

Thanks Simon.  I reviewed the logs and noticed a few things that made me think it might have issues accessing the file share the install is saved on.  I copied the entire install to the local machine and then installed it and it worked fine.

Thanks!