Trying to reinstall netfabb get message newer version installed

[Anonymous]

Env : Windows 10 2004

Folks I have combed all the forums and tips but I cannot get netfabb to install. I have :

• Removed ALL Autodesk products
• Run microsoft install/remove diag file . Netfabb not listed in uninstall, all Autodesk products removed.
• Deleted Autodesk from Program Files , Program Files X86, ProgramData , AppData/Local and Roaming, Common Files
• Cleaned Windows Temp (and Even moved it)
• Deleted from Registry in Current User and System Software
• Searched registry and deleted any reference to Autodesk
• Run CCleaner just to make sure all remnants gone
• Rebooted till Im blue in the face

Downloaded Netfabb using the Browser Download option. 

Disabled Windows Defender

When I run the install I ALWAYS get the screen saying that a newer version is installed even though I think I have trashed everything. Im now at a loss please help 

Screen shot attached

[DarrenP]

not a netfabb user but the install button is not greyed out what happens when you click install?

[pendean]

Your initial removal did not work most likely; explore this https://support.microsoft.com/en-us/help/17588/windows-fix-problems-that-block-programs-being-instal...

[Anonymous]

It installs all the ancillaries i.e Materials , C+ Libraries , Licencing (even seen desktop App install appear , but does get installed.)  Netfabb is never installed. After this then the install becomes greyed out permanently. 

[Anonymous]

I checked  on that msoft link, it just points to the repair tool I said I have already run in my initial post . This appears to be Autodesk issue as the installer thinks that there is a newer version. With everything gone why would it show that ?  Maybe knowing why it thinks that would shed light on my issue.

[m_latz]

Without the MSI log files it is difficult to investigate.

Can you please check your %temp% for *.log file from the installation.

Compress the files (7zip/zip/rar) and upload here, that we can take a look.

regards

Markus

[Anonymous]

Here are all the logs files from the 14th so I dont miss anything

[natasha.l · Accepted solution]

Hello @Anonymous,

I do see some event id's in your logs. Try reviewing Windows Utilities like "Event Viewer" to find out more & conduct a Google search of the Microsoft event ID, for "how to" on troubleshooting the issue.

Event ID 196. Source, Active Directory Rights Management Services

Event ID 119  Source, Software Installation encountered an unexpected error while reading from the MSI file

Your system is preventing the installation, but you just need to find out what is preventing it from installing. 

Once you have resolved the system issues you can begin downloading & installing, please use the steps below.

1. Conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it 
2. Reboot the computer, make sure apps are not auto running in the background 
3. Log in as Windows Administrator (full control permissions are required) or create a new Windows profile
4. Make sure you have an uninterrupted high-speed connection to the internet & try adjusting your LAN  & proxy settings etc.
5. Clean up the TEMP folder. To open the TEMP folder, type %TEMP% in the search bar by the Windows Start Menu and hit Enter, then delete unnecessary (Windows)
6. Temporarily disable/disconnect security tools like Antivirus, Firewall, VPN & UAC on your Windows operating system
7. Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Keep us posted. 😊

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[m_latz]

It looks like, that a "precheck" of the setup.exe thinks there is a newer version of netfabb installed.

Because I do not have the installation sources of netfabb 2019 (just 2021 as trial) I can only guess.

But in general it is possible to install the msi packages manually, then you can check where something went wrong, or it works.

What I can offer is, that we do a remote control session and I take a look.

regards

Markus

[Anonymous]

Happy to let you look. I use teamviewer.

[Anonymous]

Before you look I found the netfab MSI and ruuning its gives same message. See screen shot.

And MSI Logs says (MSIb5ebc.log)

A newer version of Netfabb is already installed.
=== Logging stopped: 17/07/2020 11:20:23 ===

[m_latz]

I have written a tool, to check all installed MSI packages. Normally I run that and check what is installed.

I use AnyDesk with license, if this is not a problem for you I prefer that.

But we can also use Teamviewer.

In my timezone it is 12:43 pm, when Do you have time ?

regards

Markus

[Anonymous]

I also found out how to run the msiexec and used command

msiexec.exe /i "C:\Autodesk\Autodesk_Netfabb_Premium_2019_R0_Win_64bit_dlm\x64\netfabb\netfabb.msi" /log c:\temp\log.txt

This is the contents of this log

=== Logging started: 17/07/2020 11:59:00 ===
Action 11:59:00: INSTALL.
Action start 11:59:00: INSTALL.
Action 11:59:00: CommonFilesFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91.
Action start 11:59:00: CommonFilesFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91.
Action ended 11:59:00: CommonFilesFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91. Return value 1.
Action 11:59:00: ProgramFilesFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91.
Action start 11:59:00: ProgramFilesFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91.
Action ended 11:59:00: ProgramFilesFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91. Return value 1.
Action 11:59:00: ProgramMenuFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91.
Action start 11:59:00: ProgramMenuFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91.
Action ended 11:59:00: ProgramMenuFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91. Return value 1.
Action 11:59:00: CommonFilesFolder.1C7EDC5692A54EE19768C5ACB40983D9.
Action start 11:59:00: CommonFilesFolder.1C7EDC5692A54EE19768C5ACB40983D9.
Action ended 11:59:00: CommonFilesFolder.1C7EDC5692A54EE19768C5ACB40983D9. Return value 1.
Action 11:59:00: WindowsFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action start 11:59:00: WindowsFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action ended 11:59:00: WindowsFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7. Return value 1.
Action 11:59:00: FontsFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action start 11:59:00: FontsFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action ended 11:59:00: FontsFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7. Return value 1.
Action 11:59:00: DesktopFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action start 11:59:00: DesktopFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action ended 11:59:00: DesktopFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7. Return value 1.
Action 11:59:00: ProgramMenuFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action start 11:59:00: ProgramMenuFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action ended 11:59:00: ProgramMenuFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7. Return value 1.
Action 11:59:00: StartMenuFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action start 11:59:00: StartMenuFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7.
Action ended 11:59:00: StartMenuFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7. Return value 1.
Action 11:59:00: FindRelatedProducts. Searching for related apps
Action start 11:59:00: FindRelatedProducts.
FindRelatedProducts: Found app: {2F3BE102-D741-4297-8ACB-13782EBB6DB9}
Action ended 11:59:00: FindRelatedProducts. Return value 1.
Action 11:59:00: LaunchConditions. Evaluating launch conditions
Action start 11:59:00: LaunchConditions.
A newer version of Netfabb is already installed.
MSI (c) (98:88) [11:59:04:754]: Product: Autodesk Netfabb Premium 2019 -- A newer version of Netfabb is already installed.

Action ended 11:59:04: LaunchConditions. Return value 3.
Action ended 11:59:04: INSTALL. Return value 3.
Property(C): UpgradeCode = {B82260E8-277E-4B0D-9AE1-A8C70F1CEF17}
Property(C): ARPINSTALLLOCATION = 0
Property(C): DesktopFolder = C:\Users\Public\Desktop\
Property(C): ProgramFiles64Folder = C:\Program Files\
Property(C): CommonAppDataFolder = C:\ProgramData\
Property(C): ProgramMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): ProgramFilesFolder = C:\Program Files (x86)\
Property(C): TempFolder = c:\TESTTEMP\
Property(C): SourceDir = C:\Autodesk\Autodesk_Netfabb_Premium_2019_R0_Win_64bit_dlm\x64\netfabb\
Property(C): ALLUSERS = 1
Property(C): ApplicationFolderName = Netfabb Premium 2019
Property(C): LANG2LONG = en-US
Property(C): MUILANG = en-US
Property(C): ACADLOCKTYPE = 2
Property(C): ADLM_LANG = en-US
Property(C): ACADSERIALPREFIX = 000
Property(C): ACADSERIALNUMBER = 00000000
Property(C): ACADSTANDALONENETWORKTYPE = 0
Property(C): NIWSELECTION = 0
Property(C): ADLM_EULA_COUNTRY = US
Property(C): ADLM_REG_KEY = Software\Autodesk\Netfabb Premium 2019\adlm
Property(C): ADLMLANG2LONG = ALL
Property(C): FNP_PRODUCTNAME = Netfabb Premium 2019
Property(C): ADLM_VERSION = 2019.0.0.F
Property(C): ADLM_PRODKEY = 00000
Property(C): ADLM_DEF_PRODKEY = A96K1
Property(C): ADLM_CONFIG_FILE = NetfabbPremiumConfig.pit
Property(C): ADSK_GLOBAL_PROP_LIST = INSTALLDIR;ADSK_LAUNCH_MODE;ACADSERIALNUMBER;ACADSERIALPREFIX;ACADLOCALEID;MC3_ENABLED;ACAD_LICENSESERVER_DISTRIBUTED;ACADLICENSETYPE;ACADLICENSESERVERTYPE;ACADSERVERPATH;ACADSERVERFMTPATH;ACADSTANDALONENETWORKTYPE;ADLM_PRODKEY;ADSK_PRODUCTKEY_VALIDATED;ADSK_EULA;ADLM_EULA_COUNTRY;ADSK_EULA_STATUS;CONTENTPATH
Property(C): ADSK_INSTALL_PATH = Autodesk\Netfabb Premium 2019
Property(C): ProductNameGlob = Netfabb Premium 2019
Property(C): ARPPRODUCTICON = IC_Resources2017_brandingW16_ADNF17_launchico
Property(C): ARPNOMODIFY = 1
Property(C): ShortProductName = NETFABB
Property(C): GLOBPRODUCTCODE = {2917956D-EAE5-4DEA-9229-36FE9A6DC235}
Property(C): ADSK_PROGRAMNAME = Netfabb Premium 2019
Property(C): ARPNOREPAIR = 1
Property(C): ARPSIZE = 2206829
Property(C): ALLIEDPRODUCTS = {B219FD1A-1C81-4291-A1EC-768439F0B9EC}
Property(C): CONTENTPATH = 0
Property(C): Manufacturer = Autodesk
Property(C): ProductCode = {2917956D-EAE5-4DEA-9229-36FE9A6DC235}
Property(C): ProductLanguage = 2057
Property(C): ProductName = Autodesk Netfabb Premium 2019
Property(C): ProductVersion = 10.0.1889
Property(C): SecureCustomProperties = OLDERVERSIONBEINGUPGRADED;WIX_DOWNGRADE_DETECTED;WIX_UPGRADE_DETECTED
Property(C): WIX_DOWNGRADE_DETECTED = {2F3BE102-D741-4297-8ACB-13782EBB6DB9}
Property(C): WindowsFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7 = C:\Windows\
Property(C): FontsFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7 = C:\Windows\Fonts\
Property(C): DesktopFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7 = C:\Users\Public\Desktop\
Property(C): ProgramMenuFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7 = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): StartMenuFolder.D79BBAD5_2019_4240_B133_FE8E1B1F4BA7 = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): VersionNT = 603
Property(C): CommonFilesFolder.1C7EDC5692A54EE19768C5ACB40983D9 = C:\Program Files (x86)\Common Files\
Property(C): CommonFilesFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91 = C:\Program Files (x86)\Common Files\
Property(C): ProgramFilesFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91 = C:\Program Files (x86)\
Property(C): ProgramMenuFolder.D01EB5D5_0EC4_4BDF_A131_1989F9F14A91 = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\
Property(C): SETUP_ISLANGUAGEPACK = 0
Property(C): SETUP_UNINSTALLKEYS = 1
Property(C): UPI2 = {9EEFBBD3-CB16-4AE9-BE71-DA2D0959A7A1}
Property(C): UPI2_PRODUCTLINE = NETFA
Property(C): UPI2_RELEASE = 2019
Property(C): UPI2_UNIT_TYPE = APP - Application
Property(C): UPI2_MAVER = 3.0.9.0
Property(C): UPI1_MASTER_ID = WIN64
Property(C): UPI2_SUBRELEASE = 0
Property(C): UPI2_SHARED_REQUISITE = {F1ACBC7B-0EF2-4EF9-862D-CBED7D95D93F};{D010CFCD-71E4-4E38-933F-3214A7DADB05}
Property(C): MsiLogFileLocation = c:\temp\log.txt
Property(C): PackageCode = {9EEFBBD3-CB16-4AE9-BE71-DA2D0959A7A1}
Property(C): ProductState = -1
Property(C): PackagecodeChanging = 1
Property(C): CURRENTDIRECTORY = C:\
Property(C): CLIENTUILEVEL = 0
Property(C): CLIENTPROCESSID = 920
Property(C): MsiSystemRebootPending = 1
Property(C): VersionDatabase = 400
Property(C): VersionMsi = 5.00
Property(C): VersionNT64 = 603
Property(C): WindowsBuild = 9600
Property(C): ServicePackLevel = 0
Property(C): ServicePackLevelMinor = 0
Property(C): MsiNTProductType = 1
Property(C): WindowsFolder = C:\Windows\
Property(C): WindowsVolume = C:\
Property(C): System64Folder = C:\Windows\system32\
Property(C): SystemFolder = C:\Windows\SysWOW64\
Property(C): RemoteAdminTS = 1
Property(C): CommonFilesFolder = C:\Program Files (x86)\Common Files\
Property(C): CommonFiles64Folder = C:\Program Files\Common Files\
Property(C): AppDataFolder = C:\Users\Pete Rawlings\AppData\Roaming\
Property(C): FavoritesFolder = C:\Users\Pete Rawlings\Favorites\
Property(C): NetHoodFolder = C:\Users\Pete Rawlings\AppData\Roaming\Microsoft\Windows\Network Shortcuts\
Property(C): PersonalFolder = C:\Users\Pete Rawlings\Documents\
Property(C): PrintHoodFolder = C:\Users\Pete Rawlings\AppData\Roaming\Microsoft\Windows\Printer Shortcuts\
Property(C): RecentFolder = C:\Users\Pete Rawlings\AppData\Roaming\Microsoft\Windows\Recent\
Property(C): SendToFolder = C:\Users\Pete Rawlings\AppData\Roaming\Microsoft\Windows\SendTo\
Property(C): TemplateFolder = C:\ProgramData\Microsoft\Windows\Templates\
Property(C): LocalAppDataFolder = C:\Users\Pete Rawlings\AppData\Local\
Property(C): MyPicturesFolder = C:\Users\Pete Rawlings\Pictures\
Property(C): AdminToolsFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Administrative Tools\
Property(C): StartupFolder = C:\ProgramData\Microsoft\Windows\Start Menu\Programs\Startup\
Property(C): StartMenuFolder = C:\ProgramData\Microsoft\Windows\Start Menu\
Property(C): FontsFolder = C:\Windows\Fonts\
Property(C): GPTSupport = 1
Property(C): OLEAdvtSupport = 1
Property(C): ShellAdvtSupport = 1
Property(C): MsiAMD64 = 6
Property(C): Msix64 = 6
Property(C): Intel = 6
Property(C): PhysicalMemory = 16305
Property(C): VirtualMemory = 23294
Property(C): AdminUser = 1
Property(C): MsiTrueAdminUser = 1
Property(C): LogonUser = Pete Rawlings
Property(C): UserSID = S-1-5-21-2773559621-4161541347-2291093817-1001
Property(C): UserLanguageID = 2057
Property(C): ComputerName = SURFACE
Property(C): SystemLanguageID = 2057
Property(C): ScreenX = 1920
Property(C): ScreenY = 1200
Property(C): CaptionHeight = 23
Property(C): BorderTop = 1
Property(C): BorderSide = 1
Property(C): MsiTabletPC = 1
Property(C): TextHeight = 16
Property(C): TextInternalLeading = 3
Property(C): ColorBits = 32
Property(C): TTCSupport = 1
Property(C): Time = 11:59:04
Property(C): Date = 17/07/2020
Property(C): MsiNetAssemblySupport = 4.8.4084.0
Property(C): MsiWin32AssemblySupport = 6.3.19041.1
Property(C): RedirectedDllSupport = 2
Property(C): MsiRunningElevated = 1
Property(C): Privileged = 1
Property(C): USERNAME = Pete Rawlings
Property(C): DATABASE = C:\Autodesk\Autodesk_Netfabb_Premium_2019_R0_Win_64bit_dlm\x64\netfabb\netfabb.msi
Property(C): OriginalDatabase = C:\Autodesk\Autodesk_Netfabb_Premium_2019_R0_Win_64bit_dlm\x64\netfabb\netfabb.msi
Property(C): SOURCEDIR = C:\Autodesk\Autodesk_Netfabb_Premium_2019_R0_Win_64bit_dlm\x64\netfabb\
Property(C): VersionHandler = 5.00
Property(C): EXECUTEACTION = INSTALL
Property(C): ACTION = INSTALL
Property(C): UILevel = 5
=== Logging stopped: 17/07/2020 11:59:04 ===
MSI (c) (98:88) [11:59:04:770]: Product: Autodesk Netfabb Premium 2019 -- Installation failed.

MSI (c) (98:88) [11:59:04:770]: Windows Installer installed the product. Product Name: Autodesk Netfabb Premium 2019. Product Version: 10.0.1889. Product Language: 2057. Manufacturer: Autodesk. Installation success or error status: 1603.

[m_latz]

Yes, this message is from the msi package.

Every msi package has a version number, product code and upgrade code.

During the install, the msi checks for newer versions with the version number and the upgrade code. And it looks like, that in the "msi configuration" of your pc is/was a newer netfabb version 2019 installed. But to check this we have to make da dump of all installed msi packages.

regards

Markus

[m_latz · Accepted solution]

Just saw in your log file:

FindRelatedProducts: Found app: {2F3BE102-D741-4297-8ACB-13782EBB6DB9}

Can you try to uninstall this application:

msiexec /x {2F3BE102-D741-4297-8ACB-13782EBB6DB9}

use a cmd window with Admin rights.

regards

Markus

[m_latz]

Just googled the Find Related Product uuid and found this:

Autodesk Netfabb Premium 2019 version 10.2.1932

regards

Markus

[m_latz]

And the version you try to install is:

Autodesk Netfabb Premium 2019 version 10.0.1889

so just uninstall as I recommend, then it should work.

regards

Markus

[Anonymous · Accepted solution]

Before reading this went into registry and deleted

HKEY_LOCAL_MACHINE\SOFTWARE\Classes\Installer\Products\201EB3F2147D7924A8BC3187E2BBD69B

This fixed the problem

[m_latz]

This is not the best idea, because the msi package has also for every component uuids, etc.

I do not want to explain this in detail, but you can run into trouble in the future, because you have now a lot of proxy entries in your registry.

I hope that it works now.

regards

Markus

[Anonymous]

Well as this is all down to Netfabb not cleaning itself up properly during unistall , maybe you can suggest a better way to make sure I dont have issues