Trying to disable auto-renewal on product

[lucas.hadfield]

Hi,

I just bought a product and I want to cancel the auto renewal so I don't keep getting charged. I've tried following the instructions here:

https://knowledge.autodesk.com/customer-service/account-management/subscription-management/manage-co...

however my product is not showing on the list in the "All Products & Services" section so I can't follow any of the following steps.

Is there something I can do to cancel this or will I have to do charge backs on my credit card?

Thanks in advance for any help.

[Anonymous]

Hi Lucas,

Welcome to the Autodesk Community,

you should submit this as a support request via your Autodesk account.

[Mark.Lancaster]

@lucas.hadfield

Welcome to the community..

There's no need to place a support request for this.  Just follow the steps in this article (using your Autodesk Account).