Tons of users getting the "license checkout timed out" all of a sudden.

[JamesMaeding]

We have per user seats, each person must sign in...

This weekend I got like 30 calls saying they got this message:

In the past, a reboot or two solved things. This time acad is reboot resistant, like those resistant roaches...

The help says to update the SSO, desktop licensing thing, yada yada.

Nice if you have admin rights.

What I have found though, is the updates are totally unnecessary, and the real problem is the desktop licensing service is confused.

That is lousy, really really lousy autodesk. Your system should fail gracefully, but its not.

What I have found to solve things is try to stop, and start, the Autodesk desktop licensing service.

You must do this through the "Services" program of windows, not task manager services tab.

That is critical.

Right click this and hit stop:

It may stop, give an error, or show the progress thing forever, hit close if so.

Then try to start it.

Whatever the case, messing with that service is the key.

You may have to reboot after.

Now, to test if things are healed, you want to see if acad shows the sign in dialog when it opens and you are signed out. If it does, sign in and continue, problem solved.

If not, you may have to actually do the updates mentioned for the licensing service.

The reason those updates normally solve the problem is the person doing them shuts the service down first.

This has only taken me a year to figure out. I'm guessing many before me also came to this conclusion but I've never seen it mentioned.

Good luck.

[mdavis22569]

I'd recommend adding this: 

https://www.autodesk.com/support/technical/article/caas/tsarticles/ts/6IFPpIksTDfsCzp1JwIH5k.html

You can check everything here.. 

[JamesMaeding]

@mdavis22569 

Interesting, I had not seen that.

As a programmer, I like the idea of a debug prog with GUI, but it leaves me in the same place - lots of users getting the checkout error, when they are just using acad in simplest possible manner.

I would say 90% of the time I can mess with the licensing service and fix the issue.

10% need a reboot after the attempted lic service stop/start, but all this can be done without admin rights.

I may do a support case but I try not to do them when a problem happens too randomly.

Logs are the key in that case so I need to look at them first.

This situation is still lousy, as there must be some simple thing that can trip up so many machines overnight.

[mdavis22569]

I'm seeing a lot of people are getting it when it's trying to reach an Autodesk licensing server and it times out. (if all of the updates are installed)

However, another test, unplug it from the wifi/network/internet/bluetooth etc .. and try starting it. If you get to the offline starting, it's getting partial access and timing out, is what I've found. 

[JamesMaeding]

@mdavis22569 

Why would restarting the desktop licensing service fix that though?

I think the service is confused.

Good suggestion though as such info may play into how to unconfuse it.

thx

[Lurifax]

In our case renaming the "CascadeInfo.cas" fixed the license error.

C:\ProgramData\Autodesk\Adlm\CascadeInfo.cas

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Error-License-chec...

https://www.autodesk.com/support/technical/article/caas/sfdcarticles/sfdcarticles/Corrupt-CascadeInf...

[m_azimkhan]

error coming

[mdavis22569]

@m_azimkhan 

Make sure all of your updates are installed, and then if it's continuing look at your Firewall/Anti-Virus. 

M

[JamesMaeding]

This thread is pretty old and I solved this a long time ago.

In the end it was our security software. That was the last thing I expected and getting IT to turn it off for testing was not quick.