the system cannot open the device or file specified autocad 2019

[Anonymous]

i cant install please help me

[DarrenP]

is there more info?

[natasha.l]

Hello @Anonymous, 

I hope you are doing well. This error usually means the location/file can not be accessed. Rather then trying to track this file down & likely running into another road block, I recommend starting fresh with the steps listed below: 

1. Conduct a Clean Uninstall of the previous installation & use the MSfixitTool to complete it
2. Reboot the computer, make sure apps are not auto running in the background 
3. Log in as Administrator (check your permissions, full control) or create a new profile
4. Make sure you have an uninterrupted & high-speed connection to the internet
5. Clean out the TEMP folder. To open the TEMP folder, type %TEMP% in the address bar of Windows Start Menu and hit Enter (Windows)
6. Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
7. Use the Browser Download Method in your Autodesk Account or via the AVA | Autodesk Virtual Agent (download all the parts)

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

I have tried all this step sorry not working mam

[natasha.l]

Hello @Anonymous, 

On step #3 did you verify & log in as a full control Administrator? 

1. Verify full control permissions by right-clicking the named file & folder in the error message, locate "Properties" then "Security" it should be set to full control permissions 
2. Clean out your Temp folder C:\Users\xxxxx\AppData\Local\Temp folder
3. The Browser Download is downloaded in parts, right-click (part1.exe) file and select “Run As Administrator”. (This will automatically extract both parts and begin the installation process)

4. Your Windows profile could be corrupt explaining as to why you can't access this file so try to Create a New User Profile (Full Control permissions)

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.