Switching from one corporate account to the other corporate account

[azusaa]

Hi, all

I changed my job recently, and as a result, I need to switch to new Autodesk account (which is the corporate account). Both my old (account I currently using for this forum) and the new account are corporate account. 

Since my old account is connected to Autodesk community and Preview release, I do not want to throw it away but somehow change the registered email only and keep the account information (so that I can be same person on the community and the Preview release, but use new company's license for work). 

I checked with Autodesk Helpdesk chat and was told I just need to change the registered email, but when I tried it, the new email (email #2) is already being used (since the new account is already created with the new email address) and can't switch.

The Autodesk helpdesk told me to have the new account's email address (email #2) switched to the 3rd email (which is not connected to any account, "email #3") so that the email address (email #2) will be freed, then change old account's email (email#1) to new email (email #2). 

I passed it on to the IT department of email #2, but he thinks my account (email #1) needs to be released by previous company, i.e. just switching the email won't solve the issue.

Could someone give me the official answer about this, so that I can pass on to IT?

Thank you!!

[azusaa]

I found the exact solution that I was given by the helpdesk in A360 forum. Below is the copy of it

Problem: 

• Customer cannot change email for accounts.autodesk.com login.
• Customer created account with one email address, however, needs to change to another email address. When they try to change it, customer gets error code stating "Email is already registered. Please choose another email or sign in with this one."

 Or: Current email id is Email1 and customer wants to change it to Email2, however, gets message saying account already exists for Email2.

Solution:

• Go to accounts.autodesk.com login page and choose forgot password for Email2
• Change password for Email2
• Login as Email2 and change the email address to Email3 (yet another email id)
• Logout
• Login as Email1 and change email id to Email2

It looks like Autodesk staff needed to modify on their side at that time.

Also, I want to use new (email #2) corporate account, not old one (email #1), not simply changing the email address.

Again, if anyone can help me on this, much appreciated. Thank you!

[mdavis22569]

Who's licenses are they?  Another companies?  

[azusaa]

The new license is corporate account of a company. I the old one is also corporate account. I would like to switch to one company's account to another company's account.

[mdavis22569]

have the old unassign it from you ... 

have the new company assign it .. 

or a new profile.   Might not be ablet to keep it ..

however if it's about keeping this, don't use it for your assigning .. just for Autodesk related task 

[azusaa]

It sounds like it is possible to change the email address and keep the account...

Changing Your Autodesk Username and Email - ATG 

Effects of changing Autodesk Account Email Address