Support Content location causes "Faulting module name: KERNELBASE.dll"

[Anonymous]

My AutoCAD 2018 deployment would install fine, but when I tried to open the program, nothing would happen.  In the Event Viewer I would see "Faulting module name: KERNELBASE.dll" for acad.exe.

I tried three different kinds of hardware, I tried all the suggestions listed here, but nothing helped.  It turns it out it was caused by the "Support Content" folders being something other than the default location.  Autodesk has a short article about it: How do I use support content folders in a deployment?  I had selected the second option.  I don't know why these options exist if they break the program...

I hope Autodesk can fix this, or it helps someone else with the same problem.

[natasha.l]

Hello @Anonymous,

Thank you very much for sharing this information with us, we appreciate your contribution to the community. 

[Anonymous]

Thanks! I was just beating my head against the wall on this one.  I had kind of assumed it was a graphics driver problem and was going to head down that path but you saved me hours and hours of work in figuring this out.

[Anonymous]

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@Anonymous wrote:

...you saved me hours and hours of work in figuring this out.

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I'm glad my post wasn't in vain.

Now that we know it's not an isolated issue, what will Autodesk do about it?  I suspect this behavior is by design, but it should say where you select it and/or display an error or warning message when you try to open it.