Subscription Issues

[Anonymous]

Hello, I've just purchased a one year subscription to Sketchbook Pro directly from Autodesk, after installing it, I load it up on my Mac and immediately get an error message stating "something is wrong with the internet connection", when in fact I have NO problems with my internet connection as I was surfing on the internet and receiving mail while I had Sketchbook pro running.  When I attempt to log in, sign in, or go to Sketch Book Subscription within the MY ACCOUNT tab, it gives me the same error message and will not allow me to login to my account.  So currently I have a pad subscription with only a free trial version to use.  I repeat there is NO problem with my internet connection !

[Anonymous]

I currently have a similar problem though I haven't gotten any errors after the renewal of my subscription I can sign into an older version of the software and sign in and use stuff just fine but on both my phone and my pc even if I sign in it says it's the free version but my billing history says other wise.

[Anonymous]

Well, you’ve gotten much further than I have, I’m still waiting on support to see what they can make of this.

[Anonymous]

I just gave signing out and back in again a try just now and that seemed to work but since it's not letting you sign in at all that doesn't really help the problem you're having 😞

[Mark.Lancaster · Accepted solution]

@Anonymous and @Anonymous

Sketchbook is not really supported here.  It has its own community/support.  You may get a better results over >>here<<.  Do you want the moderator to relocate your posting there?

[lynn_zhang]

Hi @maelbelit62

Sorry that you're having trouble accessing the subscription! We have followed up with our SketchBook Support team and they will get back to you as soon as possible.