Serial number vs Autodesk ID

[Anonymous]

I have just reinstalled Revit, but cannot now open the program: it asked me for a serial number but our licence is by Autodesk ID. I enter my ID and it just returns me to a serial number request. 

I cannot work. Any help appreciated. Autodesk's website advises a 2 day email help turn-around. I have a deadline tomorrow.

[mdavis22569]

HI ...

Your serial numbers, license information etc can all be found in your Autodesk Account, that you log in with ... 

https://knowledge.autodesk.com/customer-service/download-install/activate/find-serial-number-product...

So if you go here, this should show you your serial number

Mike

[Anonymous]

@Anonymous

What version of Revit is this?

Are you seeing the message about contacting your manager to obtain permission to use this product or some other message?

[Anonymous · Accepted solution]

We assigned to me another licence we own from someone on holiday. This one picked up my Autodesk ID, so I was able to keep going. Thanks for replies everyone. 

Will have to see what happens when that person is back from leave.