Serial number does not exist when entered into activation page

[Anonymous]

I downloaded the student version of AUTOCAD 2016 onto my laptop (HP-spectre) and when I go to insert the serial number I relieved, it says that it is invalid. When I go to request an activation code, I am told the serial number does not exist. I do not know what I have done wrong, but I would appreciate any assistance. 

[Otto]

Hello woodliefl13 and welcome to the Autodesk community!

It looks like you're getting an "Invalid Serial Number” message or having trouble with your product key while trying to register and activate your Autodesk software. The following article(s) should help you resolve the problem:

Click Top reasons why you may get a Serial Number Error during Activation

And check Error: "Invalid serial number" (standalone activation)

For product key information: Finding Serial Numbers & Product Keys

If you’re having an issue with your product key, please make sure that you are using the correct one for your product (especially if your product comes from a suite). Finally, you should type then numbers and letters in. We do not recommend copy/paste.

If you are still having issues activating your product, you may visit our Activation Contact Us page and submit your inquiry there.

[wongam]

Hi @Anonymous,

I wish to clarify a few:

1) Did you see AutoCAD under the Products and Services after you login to your Autodesk Account?

2) Was the download and installation from Autodesk Education website?

3) Have you tried raising a case to the Education Community Support team so that they can help with your issue?

[wongam]

Hi @Anonymous,

Just to follow up, how is your AutoCAD doing now? Is the error still showing?

[Anonymous · Accepted solution]

It is working now, for some reason it came up as autocad 2017 attached to the serial number when I️ downloaded 2016. I tried it probably 30 times and then eventually it just worked! It was so weird!! It’s fixed now, thank you for the help!

[natasha.l · Accepted solution]

Hello @Anonymous,

Thank you for the follow-up, I just wanted to include this to your post. When try to activate Autodesk software the following should be reviewed & conducted. 

1. Review the Steps for Setting-Up Student Software depending on the download method it will automatically recognize your credentials & sign-in or you manually type in the serial# & product key (you shouldn't need an activation code)
2. Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
3. An internet connection is required to activate, every 30days you should be connected to the internet at some point (to verify your license & use the software) Adjust your proxy settings, to allow access during the install & first launch, also make sure you have an uninterrupted connection. You can try another Wifi network location

Thank you for posting to the community.