Rollback DirectX Runtime Failed Failure is ignored, Result=1619

[hspBLP5Z]

I am attempting to Install Civil 3D on Win10 running on a VMWare Fusion installed on my Macbook Pro (Mojave).

The installation failes. The last line of the log says: Rollback DirectX Runtime Failed Failure is ignored, Result=1619

For more please see the attached log file.

Any help will be appreaciated.

/Hans Skov-Petersen

This is a public forum, please refrain from posting serial numbers or personal information


Edited by
Discussion_Admin

[leowarren34]

Please note when posting your logs to redact your serial number as it is present, I will ask for it to be removed.

@Discussion_Admin Can we have the SN from the log removed?

This is a public forum and you don't want your SN in the wrong hands.

[Mark.Lancaster]

@hspBLP5Z

A couple of things..  Although you were probably unaware of this, but when you post or share stuff here, please make sure it doesn't include your personal information such as your serial #. This is a world wide user forum and that type of info should not be included in your posting. Granted the installation log file helped us to determine your root cause (but it did contain your serial #)... So in the future remove or blur it out before posting. I will have the moderator remove it in order to protect your information.

Now to your problem..  Your installation is failing due to the method you're using to download/install.

There's a couple of ways to properly download and install your Autodesk product to your machine.  Please review this article and the solution it provides.

If the installation does fail using the preferred methods, please post your installation log file here so we can review it.

Posting info: Sometimes the installation log file contains the serial # that was assigned to you.  Open your log file using Windows Notepad and perform a search on "/SN".  Depending on the number of installation attempts, your serial # may be located throughout the log file.  If present, remove or "X" out your serial # prior to posting.

Good luck on your installation and report back on your progress.