"The License manager is not functioning or is improperly installed".

[Anonymous]

Hi all, 

I have installed AutoCAD 2018 student version and unfortunately after the installation I get this error : "The License manager is not functioning or is improperly installed. AutoCAD will shutdown now". 

I have tried everything in this https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCA...

But nothing has worked. I have re-installed but its still the same. The only thing I could say is I had the AutoCAD 2015 version and it was working without this error and I uninstalled that just before I installed the 2018 version.

Please help. I desperately need it for my university work.

Thank you.

[Mark.Lancaster]

@Anonymous

This is a collection of articles https://knowledge.autodesk.com/community/collection/the-license-manager-not-functioning-or-improperl... that's related to this issue.  Some of the information will most likely be a repeat since you located that other article.

[natasha.l]

Hello @Anonymous, 

Did you also try deleting the LGS file? Please try the steps below: 

1. If an LGS.data file is in the folder, delete it.
2. Use a text editor such as Notepad to create a text file named LGS.data file in the folder.
3. Open LGS.data in the text editor and type one of the following in capital letters on the first line of the file:
    
   _STANDALONE (if your product license has a serial number)
4. Save LGS.data and close the text editor.
    
   Important: Verify that your text editor did not save LGS.data with a hidden “.txt” extension. See these instructions to be sure that extensions are not hidden.

      5. Try starting your product again, then activate with the serial number & product key

Let us know how it goes. 

Please "Accept Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[Anonymous]

Thank you I'll try them as well.

[Anonymous]

Thank you, unfortunately I have tried this before and it didn't work. I have contacted Autodesk Support number of times through email an they haven't got back tome. is there any chance you would be able to speed up that process? Thanks

[mdavis22569]

Hi @Anonymous

Have you reviewed and tried the following AKN:

https://knowledge.autodesk.com/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/AutoCA...

[Anonymous]

Yeah unfortunately I have tried all those but nothing has worked

[mdavis22569]

I'd recommend submitting a support ticket then and seeing about getting someone to remote in and help...

[Anonymous]

Thanks for that. you mean open a case by sending them an email right? I have done that twice and I got a case number and everything but I have got no response at all for weeks now. 😕 customer service seems to be extremely horrible from Autodesk.. I really need the software for my uni work next week.. no idea what to do. do you know any other way to contact them?

[mdavis22569]

There is always the Services Marketplace... but it's a paid service:

https://servicesmarketplace.autodesk.com/

[Anonymous]

Thanks for that. wasn't aware of it.

I contacted a similar place and they said since this is a licence issue and since I have tried every other solution, there is every chance this could be an issue from Autodesk end. So I may end up paying them for no reason.. Also the Autodesk student part of the website says they are having some issues with licences of student version so..  so so frustrated 

[mdavis22569]

I would agree it could be an ADSK site problem...

But not always. Also are you getting a splash error prior by chance? Like Contact your admin?

[Anonymous]

nope nothing else.. Its just that when I install I don't event get to give licence details or anything. I install it then as soon as I run it I get this error. "The License manager is not functioning or is improperly installed. AutoCAD will close now" .. That's all I can do..

[mdavis22569]

Have you tried any other versions for testing like 2017 or 2019?

Also, can you get into the trial mode?

[Anonymous]

Yeah I tried un-installing and installing 2016, 2017 and 2018 versions. didn't try the 2019 but not sure whether that will make any difference. 

not sure how to get into trial mode though? All I do is install it and can't do anything further as I get this error straight after

[mdavis22569]

When you start it, you'll see an option for starting in Trial mode ...

[Anonymous]

Unfortunately no, I get this error straight after.. there is simply nothing I can do

[Mark.Lancaster]

@Anonymous

It sounds like the license service is not running on your machine..  Can you check Windows service and see if this highlighted service is running

[Anonymous]

Yeah initially it was not running. but this was like the 2nd or 3rd time I had this error popped up. Now its like 25th time and I still get the same error. I just double checked, it is automatic and it is running. 

[Anonymous]

Guess what, I just installed it to a different computer using a friend's student account and he get the EXACT SAME ERROR... it had nothing to do with my laptop. then this is clearly an issue with Autodesk right?  Not sure why they are not even replying to emails