"experiencing some technical issues"

[Anonymous]

"We are experiencing some technical issues. Not all Products & Services are available at this moment. Please try again later."

Running Win7 pro SP1 and I have tried a few browsers (firefox 42.0, IE 11.0.9600.18097) and different times of day and always seem to get this message at the account management console? Could be bad timing and they are running updates, so far 0 for 3 on different days.

Is this a common thing? Is there a plugin I need to enable?

[matthew.d]

Hi @Anonymous,

Welcome to the community!

Sorry to hear about the issue. There are a few posts on this subject, please follow the directions posted here.

[Anonymous]

Thanks, I got the software all loaded does no work but its loaded, I just got case opened and gonig to await that since I'm pretty sure due to that error message in the account manager view that is stopping me from registering.

Note to others dont try to register if you need to use the software do it via the trial until you know it is shown on your account manager under products..

I tried all sorts of stuff, basically down to a error 61 in the log file ACDLT2016ENUAdlm.

8280    2015/11/23    16:10:50    Reason=Fatal error
8280    2015/11/23    16:10:50    ComputerName=xxxx-PC
8280    2015/11/23    16:10:50    OS=6.1.7601.Service Pack 1
8280    2015/11/23    16:10:50    File=AdlmIntSATSLicense.cpp,Line=478
8280    2015/11/23    16:10:50    VendorID=2 [ADLMACT]
8280    2015/11/23    16:10:50    VendorError=2 [An operation is cancelled]
8280    2015/11/23    16:10:50    Reason=Fatal error
8280    2015/11/23    16:10:50    ComputerName=xxxx-PC
8280    2015/11/23    16:10:50    OS=6.1.7601.Service Pack 1
8280    2015/11/23    16:10:50    File=AdlmIntSATSLicense.cpp,Line=484
8280    2015/11/23    16:10:50    AdlmIntError=19 [The license checkout was cancelled by the user]
8280    2015/11/23    16:10:50    Reason=Fatal error
8280    2015/11/23    16:10:50    ComputerName=xxxx-PC
8280    2015/11/23    16:10:50    OS=6.1.7601.Service Pack 1
8280    2015/11/23    16:10:50    File=AdlmIntSATSLicense.cpp,Line=2472
8280    2015/11/23    16:10:50    AdlmIntError=61 [Term Based: The named user is not entitled to use this product.]

[matthew.d]

Yep, it is a permission issue in your account. It is prioirty being working worked on, on our side and should be resolved soon.