PROBLEMS

[Anonymous]

Hi,

I'm have problems in instalation.

After the download I open the app and during the instalation process appear the menssage: "Network Failure".

The internet was working.

What is happening?

Pedro.

[jeffrey.sin]

Hi @Anonymous 

Did you encounter a "Communication Failure" error? If yes, kindly check the information and suggested solution from this Autodesk Solution: Error: "Communication Failure" during download and installation. In most cases, this issue is resolved by temporarily disabling the anti-virus and firewall during download and installation and by downloading from the Virtual Agent.

Kindly let us know if you still encounter any issues and if possible, please include a screenshot of the error as well.

Thanks,

[DarrenP]

Try downloading from here
http://knowledge.autodesk.com/topics/account-management/software-downloads/download-methods/virtual-...
Please accept as a solution if this fully resolves the issue