Problems with activation Autocad

[Anonymous]

I have a problem to activate Autocad with educational licence.

after the installation, i click on activate, I insert the serial nunber and the product key and click on "connect and perform activation".

I insert My ID and password but appeared this message:" impossible to elaborate the application of activation in line"

on which address e-mail I can send the application?

< Edited Content for better support. > 

[ennujozlagam]

@Anonymoushello, you can refer to these LINK and LINK. thanks

[Mark.Lancaster]

@Anonymous

Welcome to the Autodesk User's Community..

What AutoCAD version are you talking about?

What message are you seeing when you go to activate?  Share a screen shot (blur out any sensitive information such as a serial #)

[natasha.l]

Hello @Anonymous,

Can you also let us know where you are grabbing the download from? 

Please review the information below on how to best set up your educational software, I recommend the Browser Download method to download & install. 

How to activate Educational Software

1. Conduct a Clean Uninstall of the application & use the MSfixitTool to complete it
2. Review the Steps for Setting-Up Student Software depending on the download method it will automatically recognize your credentials & sign-in or you manually type in the serial# & product key (you shouldn't need an activation code)
3. Temporarily disable security settings like Antivirus, Firewall & UAC on your Windows operating system
4. An internet connection is required to activate, every 30days you should be connected to the internet at some point (to verify your license & use the software) Adjust your proxy settings, to allow access during the install & first launch, also make sure you have an uninterrupted connection. You can try another Wifi network location
5. If the online method does not work & you need a activate code for offline activation, fill out this form with the educational support team or use Register.autodesk.com

Keep us posted. 

Please "Accept As Solution" if a reply or replies have helped resolve the issue or answered your question, to help others in the community.

[natasha.l · Accepted solution]

Hello @Anonymous, 

Just checking in with you, hope you were able to resolve this. Please let us know if any of the steps provided helped you. 

If so please remember to “Accept As Solution” if a reply or replies have helped resolve the issue or answered your question, to help others in the community.