Problem with verification email

[Anonymous]

I cannot activate my student account because I'm not getting the verification email. I'm sure the problem is not on my end because I can receive other emails and I even got Autodesk's community email welcome email.

Could you please help me solve this issue?

Thank you in advance.

[mdavis22569]

Hi @Anonymous 

Do you see it listed in your Account Manager now?

https://manage.autodesk.com/cep/

[Anonymous]

Hello @mdavis22569 

Thank you for your reply.

I can't access the account manager through the link provided because it asks me to verify my email. I can only access my account profile, and I already double-checked the spelling of my email for any mistakes (there aren't any). 

[mdavis22569]

Sounds like your account isn't set up properly

[Anonymous]

If that were the case, what do you I think I could do to solve it? I though of replacing the .edu email from my profile page, but that would prevent me from accessing the student benefits, right?

[Anonymous]

See this

https://knowledge.autodesk.com/customer-service/account-management/account-profile/account-security/...

[Anonymous]

Thanks I already tried with all the steps shown in the link, without success. 

Furthermore, I'm unable to "contact support" because, in order to see the contact options, I must login, for which I must have a verified email. 

I saw that in another post an Autodesk's assistant was able to validate the persons email through some other means, thus solving the issue. 

Is there any way I can call their attention to this issue?

[Tiana_Y]

Hi @Anonymous, 

Welcome to the Autodesk Community, and thank you for posting your question here in the Installation and Licensing forum! I am sorry to hear you are having verification issues. I am tagging @natasha.l here, she might be able to help you a bit more.