Please wait while windows configures Autocad 2019

[admin43KDF]

Hello, since we changed serial numbers in January, we have a lot of problems with autocad and revit. It works well for a several days or weeks, then it start to crash with non-admin users (local windows sessions). We get a message : "Please wait while windows configures Autocad(or Revit) 2019" message, then it disappear. It seems to affect computers randomly, sometimes 3/4 of a room, but not all machines. The only solution working for now is to uninstall/reinstall Autocad or Revit. It always launches correctly with Admin user. Sometimes Autocad only is not working, sometimes only Revit is not working, sometimes both.. It's really annoying and time consuming !
I found an event in windows logs : MSIINSTALLER. "Produit: AutoCAD 2019 - Français (French) -- Configuration has failed"
I tried to repair Autocad 2019 but it's not working. I found out that "HKCU/Software/Autodesk/Autocad" is missing in user register.
I read this page, but these solutions can't be applied as a non-admin user : https://knowledge.autodesk.com/fr/support/autocad/troubleshooting/caas/sfdcarticles/sfdcarticles/FRA...

[m_latz]

Okay to get closer to the problem we need the complete info from the windows event log. 

Usually you should have more than one event, in any case an event with the Windows Installer component that is causing the problem.

Can you export the affected events from windows event log and post here or post screenshots from the event log ?

regards

Markus

[admin43KDF]

Ok thanks, i'll try to get you these informations soon. But today, I have zero machines left with this problem, maybe later this week...