P&ID 2017 on 2018 LIC file?

[DRW_CAD]

I've got two seats of P&ID that I've been told are not available in 2018. I have them on an LM with two IDS standard suite licenses which are in 2018. 

For whatever reason, AutoCAD users can't access these two P&ID licenses. They could at one time. I don't think anything has changed. Users can still access the IDSS licenses. We don't use P&ID anymore, I use them for AutoCAD only & will convert to AEC Collection term when our contract comes up but for now, I need to use them as AutoCAD licenses. 

I don't see any errors in the log file or any reason why they shouldn't be working but they aren't. 

[DarrenP]

what error are they getting when they launch Autocad?

i'm assuming they are launching Autocad 2017?

[DRW_CAD]

Yes, 2017 AutoCAD. 

This is one LM of 8 & 75 license total & it's distributed model. I use OpenLM to monitor and will use LM tools when I have a specific issue. 

So, I could see that the P&ID's weren't getting used via OpenLM but there were other licenses available & then today, we maxed & those two P&ID's were the only two left and they were both not being used. Users were getting the typical "Error [-4,132.0] Network license not available"

[DRW_CAD · Accepted solution]

Well... I requested a new lic file and it works with the new file. 

The old one, I got through https://registeronce.autodesk.com and the new one, I got through my Autodesk Account... 

The old one did work at one time... I'm good now. 

[natasha.l]

Hello @DRW_CAD,

Can you please locate the Config Services Tab > View Log Button Also include Server Status Tab > Perform Status Enquiry  Please attach the results.

Please attach the results.

[natasha.l]

Hello @DRW_CAD,

That's great! That can usually help if all else seems fine, glad it worked out. 

[DarrenP]

the issue may have been with the dates mismatching

the 1st time you generated  did you generate both license files the same day?

[DRW_CAD]

No, same day but two things that I remember that were odd. 

1. as I already mentioned, PID was a 2017 sn and IDS was a 2018 sn, but that was my only option. 

2. the first method of requesting a license file, you can only get one product at a time and then you copy and paste them together and normally, after the first product, I would just copy and paste the increment portion into the lic file I was going to use. And I remember that didn't work and when I pasted the entire contents of each lic file together, it did work. 

It was a couple months ago & I'm going on memory so... I may have it wrong but that is what I recall. 

[DarrenP]

you actually need to copy/paste the package and the increment of the license file but you got it working now thats all that matters